702-9696419-9943466 UNFAİR FEEBACK
I would like to request that the negative feedback left by the customer for the order number [702-9696419-9943466] be removed.
The customer stated that they only purchased 1 item, but when they placed the order, the item was listed as a 6-pack on Amazon. I completed the order by sending all 6 items. We do not know if my customer will be seeking a full refund of the item price after purchasing the item. In order to ensure customer satisfaction, I immediately made a full refund when I learned of the situation. I took full responsibility in this process and took the necessary steps to resolve the customer's complaint.
This incident does not reflect the quality of the service I provide. Therefore, I kindly request that you take the necessary action to remove the relevant feedback.
Thank you for your interest and support.
Best regards,
@Ricardo_Amazon
@Lucre_Amzn
@Sunnie_Amazon
@Jurgen_Amazon
702-9696419-9943466 UNFAİR FEEBACK
I would like to request that the negative feedback left by the customer for the order number [702-9696419-9943466] be removed.
The customer stated that they only purchased 1 item, but when they placed the order, the item was listed as a 6-pack on Amazon. I completed the order by sending all 6 items. We do not know if my customer will be seeking a full refund of the item price after purchasing the item. In order to ensure customer satisfaction, I immediately made a full refund when I learned of the situation. I took full responsibility in this process and took the necessary steps to resolve the customer's complaint.
This incident does not reflect the quality of the service I provide. Therefore, I kindly request that you take the necessary action to remove the relevant feedback.
Thank you for your interest and support.
Best regards,
@Ricardo_Amazon
@Lucre_Amzn
@Sunnie_Amazon
@Jurgen_Amazon
2 replies
Manny_Amazon
Hello @Seller_IIql31aSYN6Lv,
I'm sorry for the inconvenience caused by this negative feedback. You can request removal of the feedback by accessing your Feedback Manager directly in Seller Central. More information can be found in the Request removal of feedback page.
If you have requested removal of feedback and need help or additional review, please share your related case ID.
Regards,
- Manny