Buyer provided a wrong address then Amazon granted A-to-Z claim for “Package did not arrive”.
Hi,
A buyer keeps placing orders with wrong address, missing apartment number.
Then he opens A-to-Z claims for “Package did not arrive”.
Amazon granted the A-to-Z claims and denied our appeals.
Order 113-8233070-7446610 was delivered to the address he provided on Mar 15th.
He clearly mentioned in his message, he put apartment number as street number on Mar 16 at 12:50PM.
We called back the other two orders after Amazon granted the A-to-Z claims.
If buyer provided a wrong address, it should be their fault, why seller has to pay for the mistake?
Any Mods can help please?
Andrew
Buyer provided a wrong address then Amazon granted A-to-Z claim for “Package did not arrive”.
Hi,
A buyer keeps placing orders with wrong address, missing apartment number.
Then he opens A-to-Z claims for “Package did not arrive”.
Amazon granted the A-to-Z claims and denied our appeals.
Order 113-8233070-7446610 was delivered to the address he provided on Mar 15th.
He clearly mentioned in his message, he put apartment number as street number on Mar 16 at 12:50PM.
We called back the other two orders after Amazon granted the A-to-Z claims.
If buyer provided a wrong address, it should be their fault, why seller has to pay for the mistake?
Any Mods can help please?
Andrew
1 reply
Christine_Amazon
Hello @Seller_adTxaa79QM905
This is Christine from Amazon Forums.
Thank you for contacting Amazon Forums.
When reviewing your post, I see that you refer to problems with your account in the USA marketplace, and this forum is for problems related to accounts in the Canadian market, so we need you to open the Forum in Amazon Forums in the USA, that way, the team in charge of moderating these forums will be able to provide you with the respective support.
Why do I consider this is related to the US Marketplace?
Because the order you are making reference is an Order placed under the Amazon.com marketplace.
What should you do if your issue is related to the Canadian Marketplace?
Please do provide the last 5 digits of the case you opened with Selling Partner Support, that way I can follow up accordingly.
How to open a forum on the USA platform?
Log in to your Seller Central account.
Select the USA account.
Go to the top right, where it says Help and click there, or you can click on this link.
On the left side of the screen, the Forums option will appear, click on it.
Once you have followed these steps, the message Welcome to Seller Forums will appear, there you select the Account Health option and proceed to make your comment.
That way, the USA Forums team will help you.
Hope this information is helpful. Thanks in advance for understanding.
Christine.
