Size Range issue, fixed by Amazon 2 times but keeps changing back to size range
One of the sizes of my ASIN keep being displayed as a size range while it is a single size (it's a shirt). On the Edit screen on SellerCentral the "Size to:" value is blank, but it still shows up in the listing. It almost appears as if it should have been deleted from the DB somewhere but it is not. I have opened and reopened 2 cases to Amazon seller support, they fixed it 2 times, but it went back to size range within short period of time. Last case I opened, they took 2 weeks then told me it is fixed and closed the case. 3 days later it is not fixed.
My items are in warehouse under that ASIN, so I cannot delete it and create a new ASIN, does anyone have any recommendations on what to do next?
Does anyone have
Size Range issue, fixed by Amazon 2 times but keeps changing back to size range
One of the sizes of my ASIN keep being displayed as a size range while it is a single size (it's a shirt). On the Edit screen on SellerCentral the "Size to:" value is blank, but it still shows up in the listing. It almost appears as if it should have been deleted from the DB somewhere but it is not. I have opened and reopened 2 cases to Amazon seller support, they fixed it 2 times, but it went back to size range within short period of time. Last case I opened, they took 2 weeks then told me it is fixed and closed the case. 3 days later it is not fixed.
My items are in warehouse under that ASIN, so I cannot delete it and create a new ASIN, does anyone have any recommendations on what to do next?
Does anyone have
1 reply
Manny_Amazon
Hello @Seller_693LDip2b55XZ,
Thanks for posting regarding this issue. I've reviewed the related case 15680028751, and see there has been a newer update from Support earlier today on August 9, where they advised to create a removal for ASIN B0D4KG2FLZ so you can get your units back to avoid negative feedback. Once you have received your units back, fix the size attributes and send the units back to the inventory.
Please let me know if the above steps are helpful, or if you require additional assistance.
Regards,
- Manny
