Multiple accounts deactivation
multiple account deactivation from November 21 My seller accounts were deactivated due to "Multiple Account Policy". my primary market is UAE, i did sign up for international accounts last week but i do not sell on them..never made one sale.... i thought they were extensions of my main account.. apparently the issue was the USA accounts which I want to sell on now I have got products already shipped to the fulfillment center I send multiple appeals I received same message can someone please help me.
Multiple accounts deactivation
multiple account deactivation from November 21 My seller accounts were deactivated due to "Multiple Account Policy". my primary market is UAE, i did sign up for international accounts last week but i do not sell on them..never made one sale.... i thought they were extensions of my main account.. apparently the issue was the USA accounts which I want to sell on now I have got products already shipped to the fulfillment center I send multiple appeals I received same message can someone please help me.
4 replies
Stevie_Amazon
Hi there @Seller_SfZCkTtHAeAeY,
I do hope this finds you well!
"My seller accounts were deactivated due to "Multiple Account Policy". my primary market is UAE, i did sign up for international accounts last week but i do not sell on them..never made one sale"
I understand your account has recently been deactivated due to the Multiple Accounts policy. I would like to provide you further insight into the applicable policies as well as resources for you to utilize while addressing the issue.
Per Amazon's Seller Code of Conduct, all sellers are permitted to maintain only one selling account unless there is a legitimate business need for another account. That need would be a separate brand or an entirely different product line than that of your first account. All accounts must remain in good standing and active and, if one is deactivated, all accounts will be deactivated until the root of the issue is resolved.
What also falls under this policy includes when relationships are established between accounts, such as when your account shares a phone number or business address with another account. The accounts are considered owned and operated by the same business until there is the distinction made that they are not.
A final example of this policies includes the global marketplaces, such as in your situation. If one marketplace is deactivated, they will all subsequently be deactivated.
You will need to locate the performance notification on the account where the issue is located and address the issue. In order to reactivate your other stores, you must reactivate the target marketplace. I suggest looking through all marketplaces you have access to and then look for the notification as this will include your next steps.
I suggest also taking a look at the following videos, to help understand the situation and how to address it moving forward.
Please feel free to update this thread once you have discovered the issue on your account, as the forums community and I are here to support you.
All the best,
Stevie
Seller_LgT6ABAcMGarQ
Hello! I was faced with the blocking of my account a week ago due to "Multiple accounts". I was very surprised and wrote in the appeal that I have always had only one account on Amazon US, and perhaps this is an erroneous blocking. The appeal was rejected. After two days of hard work, I found the following: 1) Amazon US and Amazon Europe accounts are linked by default (and it doesn't matter if you sell in Europe or not. 2) If there are any problems with Amazon Europe (for example, any information has not been entered: a card, account is not linked, or an address is not confirmed), then the account on Amazon Europe is blocked. 3) Account blocking in Europe automatically causes account blocking in the USA. Moreover, the reason is indicated - a violation of the "Multiple accounts" policy. My solution to this problem: I discovered that my account in Europe was blocked due to non-confirmation of my residence address. After confirming my residence address, my account in Europe was unblocked. Then, in an appeal to Amazon US, I sent a screenshot of an email about unblocking my account in Europe. Which, in turn, led to the unblocking of the USA account.
Seller_r75XDCIqEmpsP
The Stevie character is a bot and sends the same boilerplate to everyone. Amazon has no intention of rectifying this. You must demand what you want through a letter or you will not see your money or products for a long time if ever..
