Dear Amazon Seller Support,

I'm writing to request assistance with processing a partial refund for order [112-5231712-8157844].

The customer for this order requested a refund because they no longer want the product due to delivery delays. The reason for the undeliverable status and return was that **the recipient failed to submit Form 5106 (required import documentation) to FedEx, which resulted in the package being returned to our facility. **The return process is currently underway.

According to our previous communication with the customer, they have agreed to a refund minus the return shipping cost of approximately $92.70 USD

However, I'm currently unable to process this partial refund through Seller Central. When attempting to issue the refund, I'm not finding a clear option to deduct the specific return shipping fee amount due to the reason for the return (customer's failure to provide import documentation).

Could you please guide me on the correct procedure to issue a partial refund of [Original Order Total - $92.70] USD for this specific scenario?

Please advise on how to properly handle this situation in Seller Central to ensure the correct amount is refunded to the customer.

Thank you for your time and assistance.

Sincerely,

Le Sommet du Bonheur