Dear Amazon A-to-Z Guarantee Team,

We are writing to request a re-investigation of the claim filed for order 701-3757169-8601036 (CAD 902.87). Despite providing clear evidence of delivery, including adult signature confirmation, a full refund was issued to the customer.

Here are the relevant details:

Order ID: 701-3757169-8601036

Product Amount: CAD 902.87

Shipping Carrier: UPS (Tracking Number: 1ZR09J50DK39769212)

Delivery Date: June 10, 2025, at 16:08

Recipient: Signed by Tony

Proof of Delivery:

We used UPS's Adult Signature Required service, which ensures that the package can only be signed for by an adult at the delivery address. UPS tracking confirms that the package was delivered on June 10, 2025, and was signed for by Tony, as per the attached delivery confirmation.

Given that we have provided sufficient proof that the package was delivered as per the terms, we kindly request a re-investigation of this claim and a reversal of the refund issued. The customer’s claim that they did not receive the package contradicts the documented delivery and signature evidence.

We hope that Amazon will reconsider the refund and take the evidence into account in this case. Should you need any further documentation or clarification, please feel free to contact us.

Thank you for your attention to this matter.

Best regards,

Celina

JIYDUX

@Daryl_Amazon @Ricardo_Amazon