Update to my prior post on this A-Z claim - Yesterday I appealed an A-Z claim from a buyer that had had a concern their package wasn't being delivered to the correct location.

On July 10th the package was delivered and to ensure that Amazon had proof I messaged the customer and asked if they received the package and the customer confirmed they had.

I appealed with this proof that it was delivered and had been delivered within the window of July8-18 and the A-Z claims person denied it and continued to grant the A-Z claim!

Why was my appeal denied?

We received the tracking information you provided for order 114-1401759-7555464. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website.

The denial reason claims tracking is the issue. And while it may have been confusing to this Agent the tracking was given and showed delivery. Above that the customers direct confirmation of delivery overrides any tracking confusing and that information was submitted to the agent proving it. And yet they still granted it and have stolen my money after I did everything to demonstrate it was done correct.

Please help this cannot be done to sellers.

@Ricardo_Amazon

@Lucre_Amzn

@Daryl_Amazon

@Christine_Amazon