Hello everyone,

I recently encountered an issue with a customer and I need your advice and opinions. This customer had previously placed an order to purchase Product A. However, just one hour after placing the order, they sent three emails requesting to cancel the order and complained about the pricing of the product, even going as far as calling us scammers. Faced with this situation, we promptly canceled the order as per their request. However, to our surprise, without any change in pricing, this customer not only repurchased Product A but also Product B, with a total value of approximately $120. The delivery records show that the products were delivered on January 29th. We sell food products, and customers usually contact us immediately if there are any issues. However, this customer, on February 2nd, four days later, contacted Amazon customer service claiming to have received only Product B but not Product A and requested a refund. However, we are confident that Products A and B were placed together in the same box, as we weighed the package using the purchased shipping label.

Now, this customer has changed their statement, claiming to have received Product B but not Product A. Subsequently, they sent a second email complaining about the poor packaging and requesting a refund. Then, they sent a third email to Amazon customer service, now claiming not to have received the entire package and demanding a full refund. This customer seems to want to use any reason possible to obtain a refund, and their language and behavior are very aggressive. We are unsure how to handle this. I hope to get advice and experiences from other sellers here.

Thank you.