A-to-Z Claim Granted Despite Photo Proof of Delivery – Need Reconsideration & Seller Support
Hi fellow sellers and Amazon Support,
I’m reaching out in frustration and disappointment after Amazon granted an A-to-Z Guarantee claim for $153, even though I provided clear, timestamped photo evidence of successful delivery.
I submitted three delivery photos taken by the carrier, showing the parcel on the buyer’s doorstep with matching date, time, and GPS location. The buyer provided no evidence—just a claim that the item wasn't received. Still, Amazon sided with the buyer.
Support told me the photos “aren’t enough.” If that’s true, I’m asking—what is enough? What more can a seller possibly provide when the tracking says “Delivered” and the visual proof confirms it?
This decision feels incredibly unfair. If photo evidence from a verified carrier isn’t accepted, how can sellers protect themselves from false claims? What if the buyer is lying and did receive the item? By granting claims like this, Amazon is unintentionally encouraging dishonest behavior—rewarding those who game the system and punishing honest sellers.
To Amazon Support:
- Is there even one support representative who can take a real look at this and genuinely care about what's happening to us sellers?
- We are partners in this marketplace too. We deserve real support when we follow policy and provide hard evidence.
Questions:
- What additional proof is Amazon expecting beyond delivery photos and tracking?
- Is there an escalation process for claims granted despite strong evidence?
- How are sellers supposed to defend themselves in these cases?
Amazon, if you ignore undeniable delivery proof, you're sending the message that a buyer’s word outweighs real evidence—and that is not fair, nor sustainable.
I would really appreciate any help, guidance, or insight from other sellers or Amazon reps who actually care about fairness in this process.
From. Endless Option
A-to-Z Claim Granted Despite Photo Proof of Delivery – Need Reconsideration & Seller Support
Hi fellow sellers and Amazon Support,
I’m reaching out in frustration and disappointment after Amazon granted an A-to-Z Guarantee claim for $153, even though I provided clear, timestamped photo evidence of successful delivery.
I submitted three delivery photos taken by the carrier, showing the parcel on the buyer’s doorstep with matching date, time, and GPS location. The buyer provided no evidence—just a claim that the item wasn't received. Still, Amazon sided with the buyer.
Support told me the photos “aren’t enough.” If that’s true, I’m asking—what is enough? What more can a seller possibly provide when the tracking says “Delivered” and the visual proof confirms it?
This decision feels incredibly unfair. If photo evidence from a verified carrier isn’t accepted, how can sellers protect themselves from false claims? What if the buyer is lying and did receive the item? By granting claims like this, Amazon is unintentionally encouraging dishonest behavior—rewarding those who game the system and punishing honest sellers.
To Amazon Support:
- Is there even one support representative who can take a real look at this and genuinely care about what's happening to us sellers?
- We are partners in this marketplace too. We deserve real support when we follow policy and provide hard evidence.
Questions:
- What additional proof is Amazon expecting beyond delivery photos and tracking?
- Is there an escalation process for claims granted despite strong evidence?
- How are sellers supposed to defend themselves in these cases?
Amazon, if you ignore undeniable delivery proof, you're sending the message that a buyer’s word outweighs real evidence—and that is not fair, nor sustainable.
I would really appreciate any help, guidance, or insight from other sellers or Amazon reps who actually care about fairness in this process.
From. Endless Option
8 replies
Seller_7LrAV0m5llaI7
A signature confirmation of delivery in the customer's name. A photo proves nothing. It could be someone else's house, or the package could have gotten stolen after delivery.
A signature confirmation of delivery. You get the signature, that confirms the buyer received it. If the courier delivered to the wrong place, then the courier is responsible and you would file an insurance claim with the courier to get your money back.
Seller_7vCvYuZ0trl5P
I have seen other convos about this....
Unfortunately, the only way to protect yourself is to buy shipping via Amazon Buy Shipping.
Then Amazon takes responsibility for any shipping issues.
Seller_1idNlTUpfKbZW
This will never get reversed unfortunately. We ship all items over $100 with signature, less than $100 we're willing to take the gamble.
No signature = no proof of delivery. Also if you buy from Amazon, and they left it at your door, if you claim non receipt, they do have to refund you as it could have been stolen. This is not just for MFN - same for FBA.
Start obtaining signatures if it's valueable, or just accept the loss when someone reports non receipt.
