Hello, Illusion2009,

This me saving you time if u file a case.. its meant to be funny. I used their "A9 chatbot 2023.69420 ver"

I trust this message finds you well. As a dedicated Amazon seller, we understand the importance of clarifying the chargeback process to ensure a smooth selling experience for you and your valued customers.

When a buyer contacts their credit card company to initiate a chargeback, the credit card company will reach out to Amazon to gather transaction details. In turn, Amazon will promptly contact you through email, requesting specific transaction information to facilitate the resolution process.

Responding to a chargeback claim can be accomplished in two distinct ways:

Immediate Refund: You have the option to issue an immediate refund to the buyer. Additional information regarding refund options can be found in our detailed resources.

Representation of Your Case: You can choose to present your side of the story to the credit card company via Amazon's platform. This can be executed either through the "Chargeback Claims" section accessible from the Performance menu in Seller Central, or by directly responding to the chargeback email notification received from Amazon.

Please note the following:

It's possible to refund or represent an Action Required chargeback through Seller Central, even if you haven't received the chargeback email from Amazon.

Responding to a chargeback claim is time-sensitive, requiring your action within seven calendar days from the email date. Failure to respond might result in account debiting for the transaction. Timely response to any additional information requests is also essential.

To represent your case in Seller Central, kindly follow these steps:

From the Performance menu, navigate to "Chargeback Claims."

Select the "Represent your case" option.

Please be aware that the "Represent your case" option can be found under both the "All" and "Action Required" tabs.

Furthermore, you can also represent your case by responding directly to the chargeback email, providing the requested information.

While compiling your response, it's important to bear in mind:

Your comments are for Amazon investigators' eyes only; buyers will not see them.

Essential information to include encompasses shipping date, utilized shipping method, and any relevant tracking details. If the buyer's claim pertains to a materially different item, additional information might be requested.

Feel free to incorporate any correspondence you've had with the buyer in your response to enhance clarity.

A comprehensive and thorough initial response is advised to align with the Business Solutions Agreement. Failure to provide an adequate response or adhere to the agreement's terms might lead to an account debit in the event that the card issuer favors the cardholder's position.

Once your response is ready, click "Continue" to submit it. Our diligent Amazon investigators will then review the provided information, generating supporting documentation for representment purposes. This documentation will be submitted to the issuing bank on your behalf. If further information is necessary, our team will promptly contact you.

The resolution process's final outcome can extend up to 90 days (in rare cases, longer) from the date of representation to the issuing bank. If you bear the financial responsibility for the chargeback, we will inform you via email of the outcome and provide reasons for the decision.

Should you believe that a chargeback debit has been made in error, please respond to the email, and we will diligently review your dispute. While we strive to ensure fairness, it's important to acknowledge.......