Urgent need to reactivate seller account, business info verified successfully, but still inactive
Case# 17807824661 (many of other created cases closed already but issues not resolved, account still needs to be re-activated)
My account has been deactivated due to inactivity, but now i am ready to list products and ship inventory to amazon via FBA. I am on professional seller account. Tried numerous times to call, chat, email, but no one knows how to resolve this. It has been over a month now, it is so frustrating!!
I followed the "reactivate link" and uploaded all business information many times, and all verified successfully, but my account is still not activated. All Amazon support team is telling me to wait, over a month now, nothing happens, no one can help :(
"We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated." I received many emails like this from your support, but my account shows verification completed successfully.
Please help. What i need to do here to re-activate my account?
Urgent need to reactivate seller account, business info verified successfully, but still inactive
Case# 17807824661 (many of other created cases closed already but issues not resolved, account still needs to be re-activated)
My account has been deactivated due to inactivity, but now i am ready to list products and ship inventory to amazon via FBA. I am on professional seller account. Tried numerous times to call, chat, email, but no one knows how to resolve this. It has been over a month now, it is so frustrating!!
I followed the "reactivate link" and uploaded all business information many times, and all verified successfully, but my account is still not activated. All Amazon support team is telling me to wait, over a month now, nothing happens, no one can help :(
"We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated." I received many emails like this from your support, but my account shows verification completed successfully.
Please help. What i need to do here to re-activate my account?
10 replies
Seller_WbASl3yKexf3C
@Roberto_Amazon @Jurgen_Amazon
Hi Roberto and Jurgen, could you please help? Thank you. Sorry to bother you, I am helpless as no one from your support team can help me on this urgent issue, it is so frustrating to be waiting in the unknown every day.
Seller_tJHC0HPZ0Q9Ux
You might as well use a new account, because it’s useless to ask, Amazon only answers questions selectively
JiAlex_Amazon
@Seller_WbASl3yKexf3C
Following up on your post. I escalate this matter with internal team, they state they will work directly with you on case ending 2341.
-JiAlex
Seller_IUVF6FbrISqZu
I have the same issue.. and I get same response (AI response) every time I use "get help", when I get a call from amazon support they says that they don't see any issues with the account. This has been going on from past 3 months. An I am being charged for no services in return. It is frustrating and can definitely relate what you have been going through.
Seller_mSqXv4ZcnSv9x
i am having the exactly the same problem and have been dealing with it since April and still not resolved thinking its time e I find another solution since amazon associates won't help
