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Seller_TFsNwVbJXn9Ia

Ad Sales and Ad Impressions data not displaying on Seller Central dashboard

I've published my first product listing in December and started running PPC campaigns shortly afterwards. It's been two months now and the "Ad Sales" and "Ad Impressions" tiles on the Seller Central dashboard still show no data. So there's no "quick view" of the information, in order to see that data I have to go to Campaign Manager on the Amazon Ads site. Is there something I need to do to get the data to display on Seller Central, am I missing something?

I've opened a few cases about it, but keep getting bounced back and forth between Amazon Seller Support and Amazon Ads Support with both saying it's an issue for the other department. My latest open case ID is 14872410121.

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Seller_TFsNwVbJXn9Ia

Ad Sales and Ad Impressions data not displaying on Seller Central dashboard

I've published my first product listing in December and started running PPC campaigns shortly afterwards. It's been two months now and the "Ad Sales" and "Ad Impressions" tiles on the Seller Central dashboard still show no data. So there's no "quick view" of the information, in order to see that data I have to go to Campaign Manager on the Amazon Ads site. Is there something I need to do to get the data to display on Seller Central, am I missing something?

I've opened a few cases about it, but keep getting bounced back and forth between Amazon Seller Support and Amazon Ads Support with both saying it's an issue for the other department. My latest open case ID is 14872410121.

Account setup
Tags:Seller Central
00
112 views
5 replies
Reply
5 replies
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

Steve from Amazon here, thank you for reaching out. I apologize for the back and forth you have experienced with this issue. I have engaged an internal team to further review this situation and see if we can get the proper team engaged.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up to let you know that case 14910765411 has been created and the proper teams are troubleshooting this. Please monitor that case for updates.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up with you to advise that the team is still actively troubleshooting this.

I appreciate your patience as the tech team works on fixing this issue.

Thanks,

Steve

00
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Seller_TFsNwVbJXn9Ia

Ad Sales and Ad Impressions data not displaying on Seller Central dashboard

I've published my first product listing in December and started running PPC campaigns shortly afterwards. It's been two months now and the "Ad Sales" and "Ad Impressions" tiles on the Seller Central dashboard still show no data. So there's no "quick view" of the information, in order to see that data I have to go to Campaign Manager on the Amazon Ads site. Is there something I need to do to get the data to display on Seller Central, am I missing something?

I've opened a few cases about it, but keep getting bounced back and forth between Amazon Seller Support and Amazon Ads Support with both saying it's an issue for the other department. My latest open case ID is 14872410121.

112 views
5 replies
Account setup
Tags:Seller Central
00
Reply
user profile
Seller_TFsNwVbJXn9Ia

Ad Sales and Ad Impressions data not displaying on Seller Central dashboard

I've published my first product listing in December and started running PPC campaigns shortly afterwards. It's been two months now and the "Ad Sales" and "Ad Impressions" tiles on the Seller Central dashboard still show no data. So there's no "quick view" of the information, in order to see that data I have to go to Campaign Manager on the Amazon Ads site. Is there something I need to do to get the data to display on Seller Central, am I missing something?

I've opened a few cases about it, but keep getting bounced back and forth between Amazon Seller Support and Amazon Ads Support with both saying it's an issue for the other department. My latest open case ID is 14872410121.

Account setup
Tags:Seller Central
00
112 views
5 replies
Reply
user profile

Ad Sales and Ad Impressions data not displaying on Seller Central dashboard

by Seller_TFsNwVbJXn9Ia

I've published my first product listing in December and started running PPC campaigns shortly afterwards. It's been two months now and the "Ad Sales" and "Ad Impressions" tiles on the Seller Central dashboard still show no data. So there's no "quick view" of the information, in order to see that data I have to go to Campaign Manager on the Amazon Ads site. Is there something I need to do to get the data to display on Seller Central, am I missing something?

I've opened a few cases about it, but keep getting bounced back and forth between Amazon Seller Support and Amazon Ads Support with both saying it's an issue for the other department. My latest open case ID is 14872410121.

Account setup
Tags:Seller Central
00
112 views
5 replies
Reply
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Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

Steve from Amazon here, thank you for reaching out. I apologize for the back and forth you have experienced with this issue. I have engaged an internal team to further review this situation and see if we can get the proper team engaged.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up to let you know that case 14910765411 has been created and the proper teams are troubleshooting this. Please monitor that case for updates.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up with you to advise that the team is still actively troubleshooting this.

I appreciate your patience as the tech team works on fixing this issue.

Thanks,

Steve

00
Follow this discussion to be notified of new activity
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

Steve from Amazon here, thank you for reaching out. I apologize for the back and forth you have experienced with this issue. I have engaged an internal team to further review this situation and see if we can get the proper team engaged.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

Steve from Amazon here, thank you for reaching out. I apologize for the back and forth you have experienced with this issue. I have engaged an internal team to further review this situation and see if we can get the proper team engaged.

I will provide updates as I get them, however you may be contacted directly by the escalation team so please be on the lookout for that as well.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up to let you know that case 14910765411 has been created and the proper teams are troubleshooting this. Please monitor that case for updates.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up to let you know that case 14910765411 has been created and the proper teams are troubleshooting this. Please monitor that case for updates.

Thanks,

Steve

00
Reply
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up with you to advise that the team is still actively troubleshooting this.

I appreciate your patience as the tech team works on fixing this issue.

Thanks,

Steve

00
user profile
Steve_Amazon
In reply to: Seller_TFsNwVbJXn9Ia’s post

Hi @Seller_TFsNwVbJXn9Ia,

I am following up with you to advise that the team is still actively troubleshooting this.

I appreciate your patience as the tech team works on fixing this issue.

Thanks,

Steve

00
Reply
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