Dear Amazon Seller Performance Team,

I hope this message finds you well.

We are reaching out once again to request a thorough re-evaluation of the A-to-Z Guarantee claim filed by the buyer for an order that was successfully delivered according to all available tracking data and documented proof.

As part of our previous appeal, we already submitted all necessary evidence including:

Official tracking information from Purolator,

The proof of delivery photo,

Delivery address details matching the order,

Confirmation of package weight (190 lb, matching the product specification),

And screenshots of our correspondence with the buyer showing our active efforts to resolve the matter in a timely and respectful manner.

Despite these efforts and clear proof of delivery dated June 3, 2025 at 1:54 PM, the claim was still decided against us, resulting in both financial loss and damage to our account health.

We kindly ask that you revisit our previously submitted appeal and the attached documentation. Based on the delivery confirmation and the buyer’s failure to provide any counter-evidence (such as a police report or claim of package theft), we believe the decision may have been reached without fully taking all facts into account.

We remain committed to Amazon’s policies and customer service standards, and have taken all necessary steps expected of us as a seller. We respectfully ask for a second review of this case in light of the evidence we’ve already provided.

Thank you for your time and understanding.

Kind regards,