Is the Customer required to provide evidence on claiming "defective" or "damaged" for refund
If a customer is wanting a refund for a product that they claim as defective or damaged, is it Amazon policy that the customer is required to send photo or video evidence of the defect or damage?
Reason for my question is that I have had two customers wanting a refund because they were not happy with their purchase. Buyer's remorse, and chose "Defective" as the reason, and yet did not provide evidence of the defect or damage. Amazon then refunded them with no evidence.
The issue I face is that as my products are custom made for each customer, my manufacturer requires evidence of the defect or damage for me to claim back from my manufacturer, which i can then refund the customer.
Is the Customer required to provide evidence on claiming "defective" or "damaged" for refund
If a customer is wanting a refund for a product that they claim as defective or damaged, is it Amazon policy that the customer is required to send photo or video evidence of the defect or damage?
Reason for my question is that I have had two customers wanting a refund because they were not happy with their purchase. Buyer's remorse, and chose "Defective" as the reason, and yet did not provide evidence of the defect or damage. Amazon then refunded them with no evidence.
The issue I face is that as my products are custom made for each customer, my manufacturer requires evidence of the defect or damage for me to claim back from my manufacturer, which i can then refund the customer.
2 replies
Seller_OvL8C4BJWiuS9
If it is for warranty purposes you can request a photo, otherwise it is not within policy to ask for evidence. But all the buyer has to do is actually what they did and get a refund and keep the product, that is most likely not damaged.
Joey_Amazon
Hello @Seller_JIZce2QLFQXwq,
Thank you for participating in the forums! Also, thanks @Seller_OvL8C4BJWiuS9 for chiming in on this matter.
If you wish, please share the Order ID associated with this issue, this will allow me to understand a bit better your situation.
Thanks,
Joey
