A-to-Z claim is lost due to UPS tracking
As you may be aware, in order to avail A-to-Z claim protection, it is necessary to utilize the "Buy Shipping" service and dispatch the order on time. I encountered a situation where I shipped an order on time; however, when tracking the package on UPS, the tracking information only includes four timestamped entries:
- Purchase of the label
- Timestamped entry for being on the way, with the location entry for the customer's delivery location
- Out for delivery
- Delivered
Regrettably, it does not display when UPS accepted the package in my city, as there is no entry for that timeframe (between 1-2). Consequently, the A-to-Z claim was denied. However, by navigating to the order and clicking on the tracking number on Amazon, you can observe that update.
I am genuinely upset about losing a claim for a seemingly trivial reason. Despite being in the right and deserving protection, I incurred a loss of $200 for the product and received an A-to-Z claim defect rate.
If you ever find yourself dealing with a claim, make sure to scrutinize any tracking discrepancies between UPS and Amazon. Due to my oversight, I am unable to contact the claim department and dispute their decision again!
Just wanted to let you all know.
A-to-Z claim is lost due to UPS tracking
As you may be aware, in order to avail A-to-Z claim protection, it is necessary to utilize the "Buy Shipping" service and dispatch the order on time. I encountered a situation where I shipped an order on time; however, when tracking the package on UPS, the tracking information only includes four timestamped entries:
- Purchase of the label
- Timestamped entry for being on the way, with the location entry for the customer's delivery location
- Out for delivery
- Delivered
Regrettably, it does not display when UPS accepted the package in my city, as there is no entry for that timeframe (between 1-2). Consequently, the A-to-Z claim was denied. However, by navigating to the order and clicking on the tracking number on Amazon, you can observe that update.
I am genuinely upset about losing a claim for a seemingly trivial reason. Despite being in the right and deserving protection, I incurred a loss of $200 for the product and received an A-to-Z claim defect rate.
If you ever find yourself dealing with a claim, make sure to scrutinize any tracking discrepancies between UPS and Amazon. Due to my oversight, I am unable to contact the claim department and dispute their decision again!
Just wanted to let you all know.
4 replies
SEAmod
Hi @Seller_xOl9BuQiOqQJf
Thank you for visiting the seller forums. I apologize for my late reply to your post. Is this still an issue for you? If so, I will take a look if you can provide me with a related Case ID or the Order number.
Thank you, Susan
