Hi

My account is deactivated due to having another account on amazon. I had an old account on amazon with different email address but on my name and my passport id, which i use only to explore amazon but i never sell anything on that account and later i request amazon to permanently delete my account and it was closed. Later after couple of months i created new account on amazon with new email address but same passport id and Amazon deactivated my new account. I tried to access my old account but it doesn't exist because it was permanently deleted by Amazon. I appeal many times to amazon explaining that i don't have access to old account and they keep rejecting my appeal. My new account in US is deactivated but my account in UK is working and its healthy.

Please help me to activate my account thank you.

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Hello ........,

You have been found to be related to an account beginning with ..........

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide one of the following:

-- Evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise.

-- Evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

-- Evidence that you have successfully got your accounts reinstated from all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.

If we cannot substantiate the claim, your account will not be reinstated