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Seller_drxOZ9o3kiqnu

Customer Damaged Returns

I strongly suspect that whoever handled a return for me (FBA) made an error in the process. I sell used books, so I suspect the person marked the item as "Customer Damaged".

Is there a way to contest it without creating a removal order (which I will have to pay shipping on so it's ridiculous). Or is there a way to have Amazon wave the fees for a removal order if I disagree and find the item still in sellable condition?

I tried the chat support but they were no help and extremely dismissive.

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Seller_drxOZ9o3kiqnu

Customer Damaged Returns

I strongly suspect that whoever handled a return for me (FBA) made an error in the process. I sell used books, so I suspect the person marked the item as "Customer Damaged".

Is there a way to contest it without creating a removal order (which I will have to pay shipping on so it's ridiculous). Or is there a way to have Amazon wave the fees for a removal order if I disagree and find the item still in sellable condition?

I tried the chat support but they were no help and extremely dismissive.

00
393 views
6 replies
Reply
6 replies
user profile
Seller_drxOZ9o3kiqnu
In reply to: Seller_drxOZ9o3kiqnu’s post

Furthermore, it's unbelievably frustrating that Amazon will issue a refund for an item regardless of the condition, how are we held responsible for their damage? The refund should not have been issued in the first place.

30
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Seller_rHG3Ag4sXpee8
In reply to: Seller_drxOZ9o3kiqnu’s post

We get a few "customer damage" returns and every time they go into unsalable status we call for shipping back to us. Some of them have been cracked and beaten up but in recent months we are getting them back in a saleable condition.

Unfortunately all returns cost us plenty as the customer is fully reimbursed and we take the hit for all charges. But, at least we have another product to sell and hopefully will end up break-even.

The returns process is broken at Amazon and they just refund without a word - knowing that the marketplace seller will take any losses for their actions.

10
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Seller_3gdG26dJ3TwrW
In reply to: Seller_drxOZ9o3kiqnu’s post

Even the item is damaged by the FBA delivery, the customer gives the negative 1 star review. Amazon still do nothing about it

10
user profile
Daryl_Amazon
In reply to: Seller_drxOZ9o3kiqnu’s post

Hi @Seller_drxOZ9o3kiqnu,

Daryl here from our Forums team, I would like to help you addressing the dismissive assistance provided by our seller support team.

In regards to your feature request of contesting this procedure without creating a removal order, could you please provide me the case ID in question to further assist on this matter?

I will wait your confirmation.

Daryl

00
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Seller_drxOZ9o3kiqnu

Customer Damaged Returns

I strongly suspect that whoever handled a return for me (FBA) made an error in the process. I sell used books, so I suspect the person marked the item as "Customer Damaged".

Is there a way to contest it without creating a removal order (which I will have to pay shipping on so it's ridiculous). Or is there a way to have Amazon wave the fees for a removal order if I disagree and find the item still in sellable condition?

I tried the chat support but they were no help and extremely dismissive.

393 views
6 replies
00
Reply
user profile
Seller_drxOZ9o3kiqnu

Customer Damaged Returns

I strongly suspect that whoever handled a return for me (FBA) made an error in the process. I sell used books, so I suspect the person marked the item as "Customer Damaged".

Is there a way to contest it without creating a removal order (which I will have to pay shipping on so it's ridiculous). Or is there a way to have Amazon wave the fees for a removal order if I disagree and find the item still in sellable condition?

I tried the chat support but they were no help and extremely dismissive.

00
393 views
6 replies
Reply
user profile

Customer Damaged Returns

by Seller_drxOZ9o3kiqnu

I strongly suspect that whoever handled a return for me (FBA) made an error in the process. I sell used books, so I suspect the person marked the item as "Customer Damaged".

Is there a way to contest it without creating a removal order (which I will have to pay shipping on so it's ridiculous). Or is there a way to have Amazon wave the fees for a removal order if I disagree and find the item still in sellable condition?

I tried the chat support but they were no help and extremely dismissive.

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Seller_drxOZ9o3kiqnu
In reply to: Seller_drxOZ9o3kiqnu’s post

Furthermore, it's unbelievably frustrating that Amazon will issue a refund for an item regardless of the condition, how are we held responsible for their damage? The refund should not have been issued in the first place.

30
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_drxOZ9o3kiqnu’s post

We get a few "customer damage" returns and every time they go into unsalable status we call for shipping back to us. Some of them have been cracked and beaten up but in recent months we are getting them back in a saleable condition.

Unfortunately all returns cost us plenty as the customer is fully reimbursed and we take the hit for all charges. But, at least we have another product to sell and hopefully will end up break-even.

The returns process is broken at Amazon and they just refund without a word - knowing that the marketplace seller will take any losses for their actions.

10
user profile
Seller_3gdG26dJ3TwrW
In reply to: Seller_drxOZ9o3kiqnu’s post

Even the item is damaged by the FBA delivery, the customer gives the negative 1 star review. Amazon still do nothing about it

10
user profile
Daryl_Amazon
In reply to: Seller_drxOZ9o3kiqnu’s post

Hi @Seller_drxOZ9o3kiqnu,

Daryl here from our Forums team, I would like to help you addressing the dismissive assistance provided by our seller support team.

In regards to your feature request of contesting this procedure without creating a removal order, could you please provide me the case ID in question to further assist on this matter?

I will wait your confirmation.

Daryl

00
Follow this discussion to be notified of new activity
user profile
Seller_drxOZ9o3kiqnu
In reply to: Seller_drxOZ9o3kiqnu’s post

Furthermore, it's unbelievably frustrating that Amazon will issue a refund for an item regardless of the condition, how are we held responsible for their damage? The refund should not have been issued in the first place.

30
user profile
Seller_drxOZ9o3kiqnu
In reply to: Seller_drxOZ9o3kiqnu’s post

Furthermore, it's unbelievably frustrating that Amazon will issue a refund for an item regardless of the condition, how are we held responsible for their damage? The refund should not have been issued in the first place.

30
Reply
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_drxOZ9o3kiqnu’s post

We get a few "customer damage" returns and every time they go into unsalable status we call for shipping back to us. Some of them have been cracked and beaten up but in recent months we are getting them back in a saleable condition.

Unfortunately all returns cost us plenty as the customer is fully reimbursed and we take the hit for all charges. But, at least we have another product to sell and hopefully will end up break-even.

The returns process is broken at Amazon and they just refund without a word - knowing that the marketplace seller will take any losses for their actions.

10
user profile
Seller_rHG3Ag4sXpee8
In reply to: Seller_drxOZ9o3kiqnu’s post

We get a few "customer damage" returns and every time they go into unsalable status we call for shipping back to us. Some of them have been cracked and beaten up but in recent months we are getting them back in a saleable condition.

Unfortunately all returns cost us plenty as the customer is fully reimbursed and we take the hit for all charges. But, at least we have another product to sell and hopefully will end up break-even.

The returns process is broken at Amazon and they just refund without a word - knowing that the marketplace seller will take any losses for their actions.

10
Reply
user profile
Seller_3gdG26dJ3TwrW
In reply to: Seller_drxOZ9o3kiqnu’s post

Even the item is damaged by the FBA delivery, the customer gives the negative 1 star review. Amazon still do nothing about it

10
user profile
Seller_3gdG26dJ3TwrW
In reply to: Seller_drxOZ9o3kiqnu’s post

Even the item is damaged by the FBA delivery, the customer gives the negative 1 star review. Amazon still do nothing about it

10
Reply
user profile
Daryl_Amazon
In reply to: Seller_drxOZ9o3kiqnu’s post

Hi @Seller_drxOZ9o3kiqnu,

Daryl here from our Forums team, I would like to help you addressing the dismissive assistance provided by our seller support team.

In regards to your feature request of contesting this procedure without creating a removal order, could you please provide me the case ID in question to further assist on this matter?

I will wait your confirmation.

Daryl

00
user profile
Daryl_Amazon
In reply to: Seller_drxOZ9o3kiqnu’s post

Hi @Seller_drxOZ9o3kiqnu,

Daryl here from our Forums team, I would like to help you addressing the dismissive assistance provided by our seller support team.

In regards to your feature request of contesting this procedure without creating a removal order, could you please provide me the case ID in question to further assist on this matter?

I will wait your confirmation.

Daryl

00
Reply
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