HELP AMAZON FBA is literally STEALING my products!
Not sure what else to do at this point, just creating another post about how they received all my one product, counted all the units, then days later closed the shipment -20 units. Even though inventory ledgers show arrival, even though we ONLY ship in cases of 35 every single time.
Then just now, one of my other shipments of 3 cases of a product, same case sizes, same amount per case... all received with screenshot proof of all units counted upon arrival. Suddenly during the FC transfer, one case is now missing and they close with -35 units discrepancy.
What the hell is going on? just literally stealing our products then arguing that we didnt ship correctly even though we have proof, 3 cases shipped, all weights add up, proof of their initial counts, commercial invoices and everything.
Is there anyone on these forums that isnt a support robot that just copy and pastes the same nonsense answer that can escalate these for us?
Recent case: 14944084841 and case from earlier today: 14942289781
HELP AMAZON FBA is literally STEALING my products!
Not sure what else to do at this point, just creating another post about how they received all my one product, counted all the units, then days later closed the shipment -20 units. Even though inventory ledgers show arrival, even though we ONLY ship in cases of 35 every single time.
Then just now, one of my other shipments of 3 cases of a product, same case sizes, same amount per case... all received with screenshot proof of all units counted upon arrival. Suddenly during the FC transfer, one case is now missing and they close with -35 units discrepancy.
What the hell is going on? just literally stealing our products then arguing that we didnt ship correctly even though we have proof, 3 cases shipped, all weights add up, proof of their initial counts, commercial invoices and everything.
Is there anyone on these forums that isnt a support robot that just copy and pastes the same nonsense answer that can escalate these for us?
Recent case: 14944084841 and case from earlier today: 14942289781
23 replies
Seller_Md7KrMewyS7ao
@Sunnie_Amazon @Josh_Amazon @Daryl_Amazon
Seller_dotifYADa0BWY
Sorry this is happening to you. We are in the same boat with multiple other sellers.
sellercentral.amazon.ca/seller-forums/discussions/t/559214d7-0feb-4935-858a-efec777d5ab7?
sellercentral.amazon.ca/seller-forums/discussions/t/d59da7fe-383b-4d1f-95cb-a8042be25203?postId=6dfd2d73-0703-47c2-b1d0-696bda2e6b8f
Amazon needs to do better, hire humans who can read and who can put two thoughts together, not cut and paste robots.
Daryl_Amazon
Hey! Thank you for tagging me!
Appreciate the post mention as well @Seller_dotifYADa0BWY
I love these type of cases, I almost always end up escalating and creating a pathway for resolution, I can assure you we mods hate "templated" answers too, that's why we are here through this platform offering a different approach with a more human side.
The same thing I advised aetherkeys, the other seller mentioned here I am helping out, both cases: 14944084841 and 14942289781 are still being worked on, although, feedback accepted, our approach with seller support is not the best and I do want to wait until Monday to see if they don't end up escalating themselves the situation.
If that's not the case, I will take care of the situation immediately, to provide further visibility on why I handle these situations with this approach is to have the case handling as "evidence" of the support provided to you, our sellers, and create more impact when creating an escalation.
Will follow up with you through here.
Daryl
Seller_20DM8PkDBwz26
I've had the same issue. They continued to tell me we shipped incorrect quantities. We have strict quality control on all our shipments for this reason.
We had one situation/case where they said we shorted a product qty close to 50 and yet a very similar product was shipped in excess of 50.
It's very clear the worker didn't count correctly. We have exhausted our efforts to correct this situation, but at some point there will be an issue with sending the wrong product and WE will get stuck with all associated fees and bad reviews.
WE CAN'T SPEND ANYMORE TIME TRYING TO EXPLAIN TO THEM THAT THEY NEED TO RECOUNT AND COMPLETE AN INVESTIGATION TO CORRECT THE ERROR THEY CREATED. Good luck with your situation, but AMZ is horrible at working with its sellers and the continued BOT responses do nothing but wear us down.
Seller_OXWQxjzj2if67
Hi,
In situations like this, where Amazon is failing to properly receive product, we start taking pictures of the shipment, along with examples of the packaged product in order to contest the discrepancy.
In cases like this, measuring the weight of a case, and documenting via receipts and photography can go a long way towards proving that the shipment weighed in correctly, and that the number of boxes/packages were correct.
Additionally, when the product is picked up, have the driver sign for the quantities and amounts indicated so that you have further proof that the product was received by the driver and approved as the quantities indicated.
All of this documentation can help.
That beings said, the longest discussion we had lasted over 9 months, and was eventually resolved to our satisfaction as we did have appropriate documentation of the shipments.
Key Items to record:
1) Photography of a case, outside and inside.
2) Signed documents by the driver who picked the product up
3) An invoice showing what was shipped
4) documentation of the weight of the shipment as shipped
5) documentation of the weight of a full case of product (written and photographed)
6) Packing list (preferably initialed by the packer for each line, and dated)
I know this may not help for your past shipments, but it certainly should assist with shipments going forward.
Seller_mHnOThQD9fdGa
I've been allowing Amazon to steal my products since 2019. I truly don't have the time to handle each discrepancy with support. It's recently become insane, with Amazon "losing" 100 out of every 1100 units I sent to them. I'd estimate that the stealing began around 2021; what happened with Amazon in 2021?
I'm focused on finding alternatives to Amazon, as it seems every stakeholder except Amazon Sellers are taken care of. While Amazon employees and Amazon customers literally steal from us, all we can do is argue with robots. This company no longer has a leader like Jeff Bezos who truly understood what drove their business; and I, for one, cannot wait until a large disruptor displaces them.
Seller_WakHLSAEHIHLs
We literally have the same issue on many of our shipments to FBA. It eventually wears you down after a while and makes you look for alternatives and that is what we are doing. It takes too much work to contest these issues. Too stressful. We are losing trust in the policies as its getting too overwhelming to sell on the platform.
Seller_IbuYWG8L0Cqx0
Hi-
I am having the same issue with one of my shipments. My shipment has gone missing despite being successfully delivered to the amazon fulfilment centres in March (as can be seen by UPS tracking). Via the following case ID 14962669701 I have provided the information that was requested ie: original commercial invoice from the supplier with all the required information (Date of the purchase, Product names of the missing items, Quantity bought,Full name and address of the invoice issuer and Full name and address of the buyer). However customer support keeps asking me for the same information again and again- it seems like they are not reviewing what I have provided. I really need help with this - could I please get some assistance on a reimbursement for my missing inventory? @Sunnie_Amazon @Josh_Amazon @Daryl_Amazon.
Thanks and best wishes, Sarah
Seller_OMZatzyygmU2y
You are clearly doing something wrong. Amazon isnt going to steal your stuff.
