Amazon has lost whole shipment and refuse to compensate!
We are seller from China. Sent shipment to warehouse YHM1 on 20th, Sep 2024 and we received Amazon email that the shipment arrives Amazon on 28, Nov 2024. But the shipment was closed on 19, Dec 2024 without receiving one unit.
During the receiving period, we opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.
CASE: 16965149021, SHIPMENT: FBA18FKNSTMG
When we open case to claim, Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though we provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck to laterally prove that our goods was indeed sent to their warehouse .
Our listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.
I found many other sellers lost goods in YHM1, it seems the warehouse has big bugs in management.
How can we trust Amazon and send the goods to their warehouse again? It is not worth taking risk.
Amazon has lost whole shipment and refuse to compensate!
We are seller from China. Sent shipment to warehouse YHM1 on 20th, Sep 2024 and we received Amazon email that the shipment arrives Amazon on 28, Nov 2024. But the shipment was closed on 19, Dec 2024 without receiving one unit.
During the receiving period, we opened 2 cases to push them count the goods, but only receive reply that the goods is in their warehouse and need time to count, so let's wait patiently. But we have been waiting for 4 month, they still count nothing.
CASE: 16965149021, SHIPMENT: FBA18FKNSTMG
When we open case to claim, Chandrika, a member of the leadership team totally deny that they have received the goods and refuse to do any compensation, what a ridiculous excuse! Though we provided proof of delivery and Amazon notice of receiving, and other sellers shipment ID in the same truck to laterally prove that our goods was indeed sent to their warehouse .
Our listing is dead due to their fault, we already suffered much loss, but Amazon still keep silent.
I found many other sellers lost goods in YHM1, it seems the warehouse has big bugs in management.
How can we trust Amazon and send the goods to their warehouse again? It is not worth taking risk.
3 replies
Christine_Amazon
Hello @Seller_LBJEgggOBqgpk
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
