Lost Buy Box for all product
Dear Amazon,
Last week, all the products in my store suddenly lost their Buy Box eligibility. This has had a tremendous impact on our business, causing our daily sales to drop from $10,000 to $2,000. Without the Buy Box, we are unable to generate the necessary sales to sustain our business.
Please escalate this issue to your internal team for investigation and expedite the restoration of our Buy Box eligibility.
Thank you for your prompt attention to this matter.
Case ID: 15771727971
Lost Buy Box for all product
Dear Amazon,
Last week, all the products in my store suddenly lost their Buy Box eligibility. This has had a tremendous impact on our business, causing our daily sales to drop from $10,000 to $2,000. Without the Buy Box, we are unable to generate the necessary sales to sustain our business.
Please escalate this issue to your internal team for investigation and expedite the restoration of our Buy Box eligibility.
Thank you for your prompt attention to this matter.
Case ID: 15771727971
2 replies
Glenn_Amazon
Greetings @Seller_ipVuC9FmxJFPu,
Thank you for reaching out with your with your concerns regarding your Featured Offer Eligibility. I can't provide you with details on the current status of your eligibility or how you eligibility was determined but I have requested an internal review. I won't be able to provide you with the specific results but I will indicate when your review is complete. Thank you for your understanding.
-Glenn
