missing payment
I am writing to urgently address a persisting issue regarding missing payments from my seller account. Despite repeated attempts to resolve this matter through Seller Partner Support, I have yet to receive a satisfactory resolution.
As of the latest reconciliation, my account balance stands at $5700. However, on each disbursement date over the past 1.5 months, the net proceeds have consistently shown as $0. This discrepancy is deeply concerning and has severely impacted my ability to maintain operations.
To provide a clear timeline of events, I have outlined the disbursement dates and the corresponding absence of payments:
2/3/2024 – 2/17/2024
2/17/2024 – 3/2/2024
3/2/2024 – 3/16/2024
Despite assurances from Seller Partner Support that the issue would be resolved and payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
I want to emphasize that my deposit method is fully updated and verified by Amazon. Therefore, the absence of payments cannot be attributed to any issues with the payment method.
Thank you for your cooperation and understanding.
missing payment
I am writing to urgently address a persisting issue regarding missing payments from my seller account. Despite repeated attempts to resolve this matter through Seller Partner Support, I have yet to receive a satisfactory resolution.
As of the latest reconciliation, my account balance stands at $5700. However, on each disbursement date over the past 1.5 months, the net proceeds have consistently shown as $0. This discrepancy is deeply concerning and has severely impacted my ability to maintain operations.
To provide a clear timeline of events, I have outlined the disbursement dates and the corresponding absence of payments:
2/3/2024 – 2/17/2024
2/17/2024 – 3/2/2024
3/2/2024 – 3/16/2024
Despite assurances from Seller Partner Support that the issue would be resolved and payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
I want to emphasize that my deposit method is fully updated and verified by Amazon. Therefore, the absence of payments cannot be attributed to any issues with the payment method.
Thank you for your cooperation and understanding.
1 reply
Micah_Amazon
Hello @Seller_6erfYZrrkTPPT,
Thank you for reaching out. My apologies on the frustration that this has caused. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.
However, based on your issue, I suspect there is something else going on. Would you please share the most recent seller support case Id with me in this thread.
I would like to investigate and escalate on your behalf.
Please advise.
Cheers,
Micah
