How to report if amazon.ca itself voilates the amzaon policies.
Hi,
Amazon.ca sells a few products that do not comply with the rules and regulations of the Consumer Packaging and Labelling Act.
It affects my business for this reason. How to report and whom to report.
Help is needed regarding this matter.
Regards
How to report if amazon.ca itself voilates the amzaon policies.
Hi,
Amazon.ca sells a few products that do not comply with the rules and regulations of the Consumer Packaging and Labelling Act.
It affects my business for this reason. How to report and whom to report.
Help is needed regarding this matter.
Regards
10 replies
Seller_y7W9ccUlauftE
The administration and enforcement of the Act and Regulations, as they relate to non‑food products, is the responsibility of the Competition Bureau, Industry Canada. -- competition-bureau.canada.ca
Administration and enforcement of the Act and Regulations, as it relates to food products, is the responsibility of the Canadian Food Inspection Agency (CFIA). -- inspection.canada.ca
...
Second thought: Instead of products amazon is selling, are you asking about products sold by third party sellers on amazon.ca ? -- each detail page has a link to Report an issue with this product -- and labelling would fall under "Some product information is missing, inaccurate or could be improved"
Seller_R9WesGvPFxipV
Can you share what you are referring to?
Jurgen_Amazon
Hello @Seller_QlfpE6lTYPm5A,
Thank you for bringing this issue to our attention. We understand your concern regarding products sold on Amazon.ca that may not comply with the Consumer Packaging and Labelling Act, and the potential impact it may have on your business.
Amazon takes compliance with applicable laws and regulations very seriously. We have processes in place to review and address any reported violations of legal requirements, including those related to packaging and labeling.
If you have identified specific products on Amazon.ca that you believe do not comply with the Consumer Packaging and Labelling Act, we recommend reporting them through the following channels:
- Product Reports: You can report the non-compliant products directly to Amazon by using the "Report incorrect product information" link on the respective product detail pages. This allows you to provide details about the potential violation, and our team will investigate and take appropriate action.
- Seller Support: You can also contact Amazon Seller Support and provide them with the details of the products in question, along with the specific concerns you have regarding their non-compliance with the Consumer Packaging and Labelling Act. Seller Support can escalate the matter to the appropriate teams for further review and action.
When reporting the products, please provide as much relevant information as possible, such as the product ASIN, a detailed description of the non-compliance issue, and any supporting documentation or evidence you may have.
Amazon takes these reports seriously and will investigate the matter thoroughly. If any non-compliant products are identified, appropriate actions will be taken to address the issue and ensure compliance with the applicable laws and regulations.
We appreciate you raising this concern, as it helps us maintain a safe and compliant marketplace for both sellers and customers. Please do not hesitate to report any other potential violations you may come across in the future.
Regards,
Jurgen
Seller_QlfpE6lTYPm5A
Hi Jurgen_Amazon
Thanks for your reply, I feel some hope with your reply.
I contacted few times with seller support with this issue and they haven't been helpful.
we are the only Distributor for Canada for this product.
Any other sellers (including Amazon. ca)are not authorized to sell the same products in Canada, all other sellers (including Amazon.ca) are selling the same product with American labelled (only English), not Canadian (Bilingual) label products.
This is totally voilates the regulations of Consumer Packaging and Labelling Act.
Regards.
Organic_338
Seller_lAhW654T6S6yI
A few products, you say? I'm sorry to say, but Amazon does not respect the regulations in terms of packaging description or certification on electrical products in Canada. Most products sold are in English ONLY with no French manual, and most Chinese suppliers selling their electrical products do NOT have a UL or ETL certification. We hope one day the federal inspectors will do their homework and force Amazon to respect our Canadian laws.
Seller_iDMODRJVedjiw
I hope this message finds you well.
I am writing to bring to your attention that some products being sold on Amazon.ca appear to be non-compliant with the rules and regulations outlined in the Consumer Packaging and Labelling Act. This situation is affecting my business operations, and I believe it is important to address these concerns promptly to maintain compliance and a fair marketplace.
Could you please guide me on the proper process for reporting such products? Additionally, I would appreciate it if you could direct me to the appropriate team or contact person responsible for handling these matters.
Thank you for your attention to this issue. I look forward to your guidance and support.
Best regards,
