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Seller_xWQwhZxGL8q25

Item Lost During FC Transfer

I have contacted support multiple times since September 2023 about one missing item. The shipment was received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, one item has been missing. I have tried to explain several times, only to receive the same answer: that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I was told to be patient with the transfer process. I have waited more than 6 months, but the missing item has not shown up in my inventory. Since this is not showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. Has anyone had a similar issue? What should I do now? Any help is greatly appreciated!

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Seller_xWQwhZxGL8q25

Item Lost During FC Transfer

I have contacted support multiple times since September 2023 about one missing item. The shipment was received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, one item has been missing. I have tried to explain several times, only to receive the same answer: that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I was told to be patient with the transfer process. I have waited more than 6 months, but the missing item has not shown up in my inventory. Since this is not showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. Has anyone had a similar issue? What should I do now? Any help is greatly appreciated!

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Bryce_Amazon

Greetings @Seller_xWQwhZxGL8q25, and welcome to the forums!

I understand the frustration this has caused, and I thank you for the patience you've displayed for the past few months. It sounds like several Seller Support cases have been opened related to this, do you have the case ID number for the most recent? I would like to review the details and determine if there are options to escalate this issue internally.

I look forward to hearing from you!

- Bryce

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Seller_xWQwhZxGL8q25

Item Lost During FC Transfer

I have contacted support multiple times since September 2023 about one missing item. The shipment was received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, one item has been missing. I have tried to explain several times, only to receive the same answer: that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I was told to be patient with the transfer process. I have waited more than 6 months, but the missing item has not shown up in my inventory. Since this is not showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. Has anyone had a similar issue? What should I do now? Any help is greatly appreciated!

31 views
6 replies
Tags:Inventory
00
Reply
user profile
Seller_xWQwhZxGL8q25

Item Lost During FC Transfer

I have contacted support multiple times since September 2023 about one missing item. The shipment was received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, one item has been missing. I have tried to explain several times, only to receive the same answer: that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I was told to be patient with the transfer process. I have waited more than 6 months, but the missing item has not shown up in my inventory. Since this is not showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. Has anyone had a similar issue? What should I do now? Any help is greatly appreciated!

Tags:Inventory
00
31 views
6 replies
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Item Lost During FC Transfer

by Seller_xWQwhZxGL8q25

I have contacted support multiple times since September 2023 about one missing item. The shipment was received in full by Amazon at their original inbound Fulfillment Center. However, since being transferred to another FC, one item has been missing. I have tried to explain several times, only to receive the same answer: that there is no unreconciled/lost inventory event and that Amazon will not reimburse me for the items. I was told to be patient with the transfer process. I have waited more than 6 months, but the missing item has not shown up in my inventory. Since this is not showing as lost or damaged in the Ledger Report, I have no Transaction ID to report. Has anyone had a similar issue? What should I do now? Any help is greatly appreciated!

Tags:Inventory
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Bryce_Amazon

Greetings @Seller_xWQwhZxGL8q25, and welcome to the forums!

I understand the frustration this has caused, and I thank you for the patience you've displayed for the past few months. It sounds like several Seller Support cases have been opened related to this, do you have the case ID number for the most recent? I would like to review the details and determine if there are options to escalate this issue internally.

I look forward to hearing from you!

- Bryce

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Bryce_Amazon

Greetings @Seller_xWQwhZxGL8q25, and welcome to the forums!

I understand the frustration this has caused, and I thank you for the patience you've displayed for the past few months. It sounds like several Seller Support cases have been opened related to this, do you have the case ID number for the most recent? I would like to review the details and determine if there are options to escalate this issue internally.

I look forward to hearing from you!

- Bryce

00
user profile
Bryce_Amazon

Greetings @Seller_xWQwhZxGL8q25, and welcome to the forums!

I understand the frustration this has caused, and I thank you for the patience you've displayed for the past few months. It sounds like several Seller Support cases have been opened related to this, do you have the case ID number for the most recent? I would like to review the details and determine if there are options to escalate this issue internally.

I look forward to hearing from you!

- Bryce

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