Amazon ran a HAZMAT evaluation on an ASIN. Typically this is not a problem. We know this item in particular is a NON DG.

We are DG approved in any case. But that's not the issue here. The item is non DG, and we submitted a MSDS from the manufacturer/brand owner, whom we work with directly. We are the official distributor in Canada.

However, Amazon sent a follow up claiming that there is a conflicting product information with the PDP. We've seen this once in the past. It was never resolved. When probed for further information, Amazon provides NO inight and instead replies with canned messages simply regurgitating the original notification email (copied below for reference):

We have determined there is conflicting product information (title, bullet points, images, or product description) within the product detail pages or with other offers for the above products. Until the conflicting information is corrected, the products will not be available for sale and you will not be able to send more units to Amazon fulfillment centers. We need you to confirm the information on the product detail page."

As was the last time we ran into this issue, for the same brand, we know that there is no conflicting information on the PDP. Amazon is mis-interepreting something. They are mistaken here. Without a reasonable response to our questions/queiries with seller support however, this remains unsolvable, as with the first time it happened. That's why we are reaching out the seller forumn community.

@Nano_Amazon are you able to assist?

Case ID

ASINs

B00NGKIDFA

B00161JFK8 (this ASIN is the original case, and IS actually a DG, but the same issue of "conflicting information" crops up. No solution.