Product Complaince Team Taking Long Time To Reveiw the Product More than a month
I am encountering an issue with the Product Compliance documents that I submitted on June 21st. Despite the passage of over a month, the status remains "under review" with no response from Amazon. I have opened several cases, but each has been redirected to the same "under review" status, and even Amazon Support has not been able to resolve this issue. This delay is unusual, as the compliance team typically reviews and responds within 48-72 hours, either approving the documents or requesting additional information.Case ID: 15487418831ASIN: B0CWGPWHFXMy stock is ready and waiting at various Amazon FBA warehouses. Could you please assist in expediting this matter?
Product Complaince Team Taking Long Time To Reveiw the Product More than a month
I am encountering an issue with the Product Compliance documents that I submitted on June 21st. Despite the passage of over a month, the status remains "under review" with no response from Amazon. I have opened several cases, but each has been redirected to the same "under review" status, and even Amazon Support has not been able to resolve this issue. This delay is unusual, as the compliance team typically reviews and responds within 48-72 hours, either approving the documents or requesting additional information.Case ID: 15487418831ASIN: B0CWGPWHFXMy stock is ready and waiting at various Amazon FBA warehouses. Could you please assist in expediting this matter?
3 replies
Seller_bKsUVUHM6DoJG
Sorry this is the correct ASIN: B0CYXHP7G3
Cooper_Amazon
Good Evening @Seller_bKsUVUHM6DoJG,
I have escalated CASE ID 15487418831 to one of our internal teams to review and see if we can get any status updates. They should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_bKsUVUHM6DoJG,
The team wrote back to me letting me know they followed up on quite a few of your open cases regarding ASIN B0CYXHP7G3 and closed the duplicates out. It seems they will be using CASE ID 15487418831 as the primary case to review your appeal of ASIN B0CYXHP7G3. I see that you have already followed up with their request for more information about 4 days ago which is great.
Please continue to stay on top of CASE ID 15487418831 and follow up with them if additional information is required. Once CASE ID 15487418831 closes out, if you have further questions or concerns, feel free to reach out and I'd be happy to help out. Have a marvelous Monday and take care.
Sincerely, Cooper_Amazon
