Ever since the new return interface, our default return instructions are not being saved properly. We have them properly in our settings (and this has been verified by Amazon support) it had worked fine for years. Now every time we go to authorize a return, the instructions area is blank. Every time we authorize one, we click to "save these instructions as default" which it never does. I've created a case, and given screenshots, but as usual, the support representatives are useless and I'm being spun in circles. If anyone else is having this issue please chime in here and I'd appreciate someone from Amazon to look into it.

CASE 18009632351