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Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

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Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

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Danny_Amazon
In reply to: Seller_n563jG9LzmCkn’s post

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

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Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

30 views
8 replies
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Reply
user profile
Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

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8 replies
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CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

by Seller_n563jG9LzmCkn

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

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Danny_Amazon
In reply to: Seller_n563jG9LzmCkn’s post

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

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user profile
Danny_Amazon
In reply to: Seller_n563jG9LzmCkn’s post

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
user profile
Danny_Amazon
In reply to: Seller_n563jG9LzmCkn’s post

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
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