Hello @Seller_bE3ulv44guUED,

Thank you for reaching out about your ODR concerns related to the Canada Post strike. We understand this is a challenging situation that's impacting your store's performance metrics through no fault of your own.

Seller_bE3ulv44guUED

my ODR has risen to 0.66%, and there is a risk of our store being suspended due to packages getting stuck during the Canada Post strike.

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I want to reassure you that the impact of the ODR in this unique circumstance should not affect your account health or lead to deactivation. We appreciate that you've fully refunded all those who made the request - that was absolutely the right step to take.

To look into this further and ensure your account is properly protected, could you please provide me with a Seller Support case ID? With that information, I'd be happy to review the specifics of your situation with the responsible team and help resolve the issue.

Please reply with the case ID whenever you have a chance. I'm looking forward to hearing back from you so we can proceed to address this.

For more information please visit the page Order defect rate.

Thank you for utilizing the Sellers Forum to raise your concern. The community and I are here to provide any additional clarification or support you may need as we work through this. We're committed to helping our sellers navigate challenging circumstances like these.

Best,

-Roxy