Restricted products appeal / Compliance Question - What does "CSI Details- Excluding Model Number" means?
We try to sell power bank and we have submitted documents & test reports through the "Manage Your Compliance" page.
However our appeal kept rejected by the reason "CSI Details- Excluding Model Number".
I have tried to email to electronic safety team & submit ticket million times but no one can answer this. Does anyone knows what that means?
Restricted products appeal / Compliance Question - What does "CSI Details- Excluding Model Number" means?
We try to sell power bank and we have submitted documents & test reports through the "Manage Your Compliance" page.
However our appeal kept rejected by the reason "CSI Details- Excluding Model Number".
I have tried to email to electronic safety team & submit ticket million times but no one can answer this. Does anyone knows what that means?
3 replies
Cooper_Amazon
Good Afternoon @Seller_242awV5t4gI7A,
I'd be happy to look into this. Could you by chance share with us the relevant Selling Partner Support case ID that is showing this message so I can begin investigating?
Looking forward to chatting with you soon.
Sincerely, Cooper_Amazon
