Unfair Negative Feedback – Return Label Was Provided (Case ID: 17445192331)
Hi,
Buyer left a negative Feedback saying they had to pay return shipping.
Order: 701-9635397-0263466
Case ID: 17445192331
Return reason was “didn’t like the material” – clearly buyer’s remorse. Per Amazon policy, return shipping is buyer’s responsibility in such cases. Still, we provided a free prepaid UPS label as a courtesy.
Item was returned, full refund issued. We’ve kindly asked the buyer to remove the feedback multiple times, but no luck.
We believe this Feedback violates Amazon’s policy, but appeal keeps getting auto-rejected. Can a mod please review and help out?
Thanks in advance!
Help Pls @JiAlex_Amazon
Unfair Negative Feedback – Return Label Was Provided (Case ID: 17445192331)
Hi,
Buyer left a negative Feedback saying they had to pay return shipping.
Order: 701-9635397-0263466
Case ID: 17445192331
Return reason was “didn’t like the material” – clearly buyer’s remorse. Per Amazon policy, return shipping is buyer’s responsibility in such cases. Still, we provided a free prepaid UPS label as a courtesy.
Item was returned, full refund issued. We’ve kindly asked the buyer to remove the feedback multiple times, but no luck.
We believe this Feedback violates Amazon’s policy, but appeal keeps getting auto-rejected. Can a mod please review and help out?
Thanks in advance!
Help Pls @JiAlex_Amazon
6 replies
Seller_adK4xUXApOfPa
@Ricardo_Amazon would really appreciate it if you could take a look.
Christine_Amazon
Hello @Seller_adK4xUXApOfPa
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Christine_Amazon
Hello @Seller_adK4xUXApOfPa
Christine here.
The team in charge will work with you in the case ID 17554543121.
Please make sure to follow up with them.
Christine.
Seller_adK4xUXApOfPa
@Christine_Amazon
Big thanks – the issue’s sorted! You’re a lifesaver; without your help we’d have nowhere to fight our corner. Wishing you all the best.
