Obvious SAFE-T Claim for Lost Return Denied
Does anyone have any suggestions to get a SAFE-T Claim for a return that is lost in-transit (using an auto authorized Amazon label) approved?
The tracking hasn't had a scan since April 3rd, and now shows "We’re sorry for the inconvenience. If you are the sender, please check with the receiver to confirm delivery. Otherwise, you may start a claim to provide a resolution."
Thus we are requesting a full reimbursement of the buyer's purchase amount.
The initial SAFE-T Claim plus the appeal got denied with:
"We have denied your reimbursement request for order ().
Why is this happening?
The buyer returned the items using UPS with tracking number (). The tracking number confirms that the package is on its way back to your address."
I'd think that this would be an obvious one, so confused as to why it's being so difficult.
SAFE-T Claim 69878-25258-4298542 if a mod can assist.
@SEAmod@Bryce_Amazon @Blake_Amazon@Glenn_Amazon@KJ_Amazon@Tatiana_Amazon
Obvious SAFE-T Claim for Lost Return Denied
Does anyone have any suggestions to get a SAFE-T Claim for a return that is lost in-transit (using an auto authorized Amazon label) approved?
The tracking hasn't had a scan since April 3rd, and now shows "We’re sorry for the inconvenience. If you are the sender, please check with the receiver to confirm delivery. Otherwise, you may start a claim to provide a resolution."
Thus we are requesting a full reimbursement of the buyer's purchase amount.
The initial SAFE-T Claim plus the appeal got denied with:
"We have denied your reimbursement request for order ().
Why is this happening?
The buyer returned the items using UPS with tracking number (). The tracking number confirms that the package is on its way back to your address."
I'd think that this would be an obvious one, so confused as to why it's being so difficult.
SAFE-T Claim 69878-25258-4298542 if a mod can assist.
@SEAmod@Bryce_Amazon @Blake_Amazon@Glenn_Amazon@KJ_Amazon@Tatiana_Amazon
3 replies
Seller_dZMpCpY87mFdg
The tracking now shows "An investigation has been opened for your lost package."
We submitted another appeal stating this, and got a new denial reason:
"We have denied your reimbursement request for order ()
Why is this happening?
Shipments damaged or lost in return transit are not eligible for reimbursement from Amazon. Contractually, you are the shipper of record and may file a claim with the carrier to recover any loss."
UPS has clearly stated to us that because the return label was generated (automatically) using Amazon's shipping account, that the refund from the investigation will be sent back to Amazon.
They will barely even talk to us about it since we can't verify the Shipping Account #, and have adamantly stated that there is no way to have the payment come to us.
Thus it's still obvious that this amount is owed by Amazon, but even less clear on how to get them to cover it.
Tatiana_Amazon
Hi @Seller_dZMpCpY87mFdg,
I wanted to check in and find out how you were reaching out to UPS. There is a specific number you can call where UPS associates are trained and equipped to work specifically with Amazon sellers. The contact information can be found at this help page. I would suggest reaching out to this number directly as they may be more equipped to help resolve the issue.
Tatiana
