Packaging description
Hi everyone! I need your help.
I have noticed that the packaging description currently states, "Shows what's inside." While this may be accurate for certain products, it poses a challenge for my specific product, as it is often purchased as a gift. The existing packaging message could potentially lead customers to believe that the product's packaging is not ideal for gift-giving.
Upon clicking the packaging option, customers are presented with the message: "Item often ships in manufacturer container to reduce packaging. To hide what's inside, choose Ship in Amazon packaging at checkout." However, I am concerned that some customers may not explore this area thoroughly, potentially leading to a misunderstanding about the packaging's suitability for gift purposes.
To address this concern and enhance the overall customer experience, I would appreciate guidance on how to prominently feature the "Amazon packaging" option or set it as the default choice for my product. This adjustment would significantly reduce the likelihood of customers misinterpreting the packaging's safety and its suitability for gift-giving. Your assistance in achieving this would be greatly appreciated.
Packaging description
Hi everyone! I need your help.
I have noticed that the packaging description currently states, "Shows what's inside." While this may be accurate for certain products, it poses a challenge for my specific product, as it is often purchased as a gift. The existing packaging message could potentially lead customers to believe that the product's packaging is not ideal for gift-giving.
Upon clicking the packaging option, customers are presented with the message: "Item often ships in manufacturer container to reduce packaging. To hide what's inside, choose Ship in Amazon packaging at checkout." However, I am concerned that some customers may not explore this area thoroughly, potentially leading to a misunderstanding about the packaging's suitability for gift purposes.
To address this concern and enhance the overall customer experience, I would appreciate guidance on how to prominently feature the "Amazon packaging" option or set it as the default choice for my product. This adjustment would significantly reduce the likelihood of customers misinterpreting the packaging's safety and its suitability for gift-giving. Your assistance in achieving this would be greatly appreciated.
1 reply
TaylorR_Amazon
Hi @Seller_RSynFJA0LSAuZ, I hate to say that I am not familiar with this issue. If you have spoken with Seller Support, I would love to read the case.
I also invite any sellers that have knowledge in this area to comment!