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Seller_NE3UNsc0AIfut

product delivered on time but buyer cancelled the order.. Will I get my product back

Hi,

I am a FBM. I recently had an order. The product was delivered on time (I use buy shipping).

However, the buyer cancelled the order. for unknown reasons.

How can I find out the reason for cancellation? Will I get my product back?

Thanks!

33 views
3 replies
Fulfil orders
Tags:Cancelled order, Fulfilment, Seller fulfilled
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user profile
Seller_NE3UNsc0AIfut

product delivered on time but buyer cancelled the order.. Will I get my product back

Hi,

I am a FBM. I recently had an order. The product was delivered on time (I use buy shipping).

However, the buyer cancelled the order. for unknown reasons.

How can I find out the reason for cancellation? Will I get my product back?

Thanks!

Fulfil orders
Tags:Cancelled order, Fulfilment, Seller fulfilled
00
33 views
3 replies
Reply
3 replies
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_NE3UNsc0AIfut’s post

This doesn't make sense. Once you fill the order it can no longer be cancelled. The buyer would need to return the product if they no longer want it for a refund.

30
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_NE3UNsc0AIfut’s post

I echo what TNValleyProducts states above.

Buyers cannot cancel (beyond a very short window right after they place an order).

So if you receive a cancel request after you have shipped, but before you have entered tracking to confirm, you will have to send the buyer a message letting them know it is too late to cancel and they will need to open a return request when they receive the package.

If you had already entered tracking to confirm, the buyer shouldn't even be able to send the official Cancellation Request.

So this doesn't make a lot of sense unless you just mean you had a message from the buyer asking to cancel (but not the Official Message using the Proper Subject Header).

10
user profile
Seller_NE3UNsc0AIfut
In reply to: Seller_NE3UNsc0AIfut’s post

@TNValleyProducts @Seller_Hi7wbO2Kbo6bl

Thanks for your reply. I double checked and it was my mistake: it was not cancelled.

Best Regards!

20
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user profile
Seller_NE3UNsc0AIfut

product delivered on time but buyer cancelled the order.. Will I get my product back

Hi,

I am a FBM. I recently had an order. The product was delivered on time (I use buy shipping).

However, the buyer cancelled the order. for unknown reasons.

How can I find out the reason for cancellation? Will I get my product back?

Thanks!

33 views
3 replies
Fulfil orders
Tags:Cancelled order, Fulfilment, Seller fulfilled
00
Reply
user profile
Seller_NE3UNsc0AIfut

product delivered on time but buyer cancelled the order.. Will I get my product back

Hi,

I am a FBM. I recently had an order. The product was delivered on time (I use buy shipping).

However, the buyer cancelled the order. for unknown reasons.

How can I find out the reason for cancellation? Will I get my product back?

Thanks!

Fulfil orders
Tags:Cancelled order, Fulfilment, Seller fulfilled
00
33 views
3 replies
Reply
user profile

product delivered on time but buyer cancelled the order.. Will I get my product back

by Seller_NE3UNsc0AIfut

Hi,

I am a FBM. I recently had an order. The product was delivered on time (I use buy shipping).

However, the buyer cancelled the order. for unknown reasons.

How can I find out the reason for cancellation? Will I get my product back?

Thanks!

Fulfil orders
Tags:Cancelled order, Fulfilment, Seller fulfilled
00
33 views
3 replies
Reply
3 replies
3 replies
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Seller_DdmPiA1p1S2Wu
In reply to: Seller_NE3UNsc0AIfut’s post

This doesn't make sense. Once you fill the order it can no longer be cancelled. The buyer would need to return the product if they no longer want it for a refund.

30
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_NE3UNsc0AIfut’s post

I echo what TNValleyProducts states above.

Buyers cannot cancel (beyond a very short window right after they place an order).

So if you receive a cancel request after you have shipped, but before you have entered tracking to confirm, you will have to send the buyer a message letting them know it is too late to cancel and they will need to open a return request when they receive the package.

If you had already entered tracking to confirm, the buyer shouldn't even be able to send the official Cancellation Request.

So this doesn't make a lot of sense unless you just mean you had a message from the buyer asking to cancel (but not the Official Message using the Proper Subject Header).

10
user profile
Seller_NE3UNsc0AIfut
In reply to: Seller_NE3UNsc0AIfut’s post

@TNValleyProducts @Seller_Hi7wbO2Kbo6bl

Thanks for your reply. I double checked and it was my mistake: it was not cancelled.

Best Regards!

20
Follow this discussion to be notified of new activity
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_NE3UNsc0AIfut’s post

This doesn't make sense. Once you fill the order it can no longer be cancelled. The buyer would need to return the product if they no longer want it for a refund.

30
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_NE3UNsc0AIfut’s post

This doesn't make sense. Once you fill the order it can no longer be cancelled. The buyer would need to return the product if they no longer want it for a refund.

30
Reply
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_NE3UNsc0AIfut’s post

I echo what TNValleyProducts states above.

Buyers cannot cancel (beyond a very short window right after they place an order).

So if you receive a cancel request after you have shipped, but before you have entered tracking to confirm, you will have to send the buyer a message letting them know it is too late to cancel and they will need to open a return request when they receive the package.

If you had already entered tracking to confirm, the buyer shouldn't even be able to send the official Cancellation Request.

So this doesn't make a lot of sense unless you just mean you had a message from the buyer asking to cancel (but not the Official Message using the Proper Subject Header).

10
user profile
Seller_Hi7wbO2Kbo6bl
In reply to: Seller_NE3UNsc0AIfut’s post

I echo what TNValleyProducts states above.

Buyers cannot cancel (beyond a very short window right after they place an order).

So if you receive a cancel request after you have shipped, but before you have entered tracking to confirm, you will have to send the buyer a message letting them know it is too late to cancel and they will need to open a return request when they receive the package.

If you had already entered tracking to confirm, the buyer shouldn't even be able to send the official Cancellation Request.

So this doesn't make a lot of sense unless you just mean you had a message from the buyer asking to cancel (but not the Official Message using the Proper Subject Header).

10
Reply
user profile
Seller_NE3UNsc0AIfut
In reply to: Seller_NE3UNsc0AIfut’s post

@TNValleyProducts @Seller_Hi7wbO2Kbo6bl

Thanks for your reply. I double checked and it was my mistake: it was not cancelled.

Best Regards!

20
user profile
Seller_NE3UNsc0AIfut
In reply to: Seller_NE3UNsc0AIfut’s post

@TNValleyProducts @Seller_Hi7wbO2Kbo6bl

Thanks for your reply. I double checked and it was my mistake: it was not cancelled.

Best Regards!

20
Reply
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