Deliver by: Tue, Nov 26, 2024, PST to Thu, Nov 28, 2024, PST

Purchase date: Sat, Nov 23, 2024, 4:06 a.m. PST

A delivery attempt was made on Nov 27 within the target window, but the recipient was unavailable.

Tracking number: 1Z98914R2002331015

The package was taken to a UPS pickup point and was available for pickup within the delivery window on Nov 28.

The customer contacted UPS on Dec 3 to change the delivery, and the package was subsequently delivered on Dec 4, per the customer’s request.

Though the item was shipped and a delivery attempt was made within the target window, the customer submitted a false A-Z claim despite receiving the item. We had responded to their inquiry earlier, but they did not reply.

Looking for a reconsideration of this claim.