Since April 2025, I’ve opened multiple cases regarding the missing inventory, yet the issue remains unresolved. Unfortunately, support continues to close tickets with generic, scripted responses—without any meaningful investigation or action. On several occasions, I’ve had to follow up multiple times on the same case just to get minimal movement.

Frankly, the level of effort and ownership demonstrated so far has been extremely disappointing. Most recently, I was forced to reopen the ticket yet again because it was prematurely closed despite the issue not being resolved. This is now the third time I’ve had to respond to the same matter.

I am asking again that this issue be escalated to someone who is capable, knowledgeable, and willing to take full ownership. I need a clear explanation of what happened to the missing units and a resolution, not another dismissal. Please treat this matter with the seriousness and urgency it warrants.