I wanted to bring up something that’s been frustrating and confusing, and I’m curious if others are running into the same issue.

We had several packages shipped with Amazon Shipping that got damaged in transit, not by us, but by Amazon’s own carrier (USPS) The order ended up being returned to sender, and to make things worse, we’re now on the hook for both the outbound and return shipping charges.

Here’s what I don’t get:

If Amazon’s carrier was responsible for the damage, why are sellers like us still paying for it? Shouldn’t Amazon cover the cost when their own service messes up?

I’ve read through their shipping policy, and yes, it says they can return undeliverable packages at our cost. But that makes sense for buyer refusals or bad addresses. This was damage caused by their logistics.

A few questions I’m hoping you all can weigh in on:

- Has anyone had success disputing this or getting reimbursed?

- Is there a specific team at Amazon that handles these cases more fairly?

- How are you handling or appealing these situations?

It just doesn’t feel right that we’re bearing the cost for something completely out of our control.

Would love to hear your thoughts, experiences, or advice.