Hello Fellow Sellers,

I need some urgent advice regarding my Amazon seller account suspension.

Background of My Case:

• I have been selling on Amazon for two years under my personal seller account (Decora T***), and I have never had any policy violations.

• Recently, I registered an LLC (Co*** LLC) in the USA and created a new seller account under the business name Sertu H***.

• My goal was to transition my business from my personal account to my registered LLC for tax and financial compliance.

• I completed the required video verification process on January 6, 2025, providing all necessary documents (ID, business registration, bank details, etc.).

What Happened?

• My Sertu Home account was unexpectedly rejected without explanation despite successful verification.

• Shortly after, my Decora T*** (personal account) was also suspended with a vague claim of “fraudulent, deceptive, or illegal activity.”

• I have active FBA shipments in Amazon warehouses that I can’t access due to this suspension.

• I have never engaged in any fraudulent or deceptive practices and want to clarify any misunderstandings.

Steps I Have Taken So Far:

✅ Submitted an appeal explaining the situation and providing supporting documents.

✅ Requested a clear explanation of the alleged violation and asked for a second video verification or phone call.

✅ Offered to close the Sertu Home account if necessary to retain my original Decora Tips account.

✅ Contacted Amazon Seller Support, but I keep receiving the same generic response:

“Your account has been used to engage in deceptive, fraudulent, or illegal activity, and will not be reactivated.”

What I Need Help With:

• Has anyone faced a similar situation where Amazon mistakenly linked accounts and suspended both?

• How can I escalate my appeal to a higher-level review?

• Is there a way to recover my Decora T*** account and access my FBA inventory?

• Would contacting Amazon via phone (or requesting a Turkish-speaking support agent) help in resolving this?

I appreciate any guidance from experienced sellers who have dealt with unjustified suspensions before. I am willing to comply with any Amazon policies and need help in understanding the best next steps.

Thank you in advance for your help!