YYZ1 FBA shipment lost and same response even after proof
Hello,
My FBA shipment was delivered on August 29th and shipment took forever to checked in.
I called before and seller support confirmed that they have received shipment but taking longer time to checked in.
After 3 months the shipment closed and i created another case to know the status. I have provided all the proof of delivery including picture of box sitting in amazon warehouse when deliver and seller support only sending same email like below after multiple resposne.
"Thank you for your response. Amazon has no evidence the units were received by our fulfilment centre and will not issue a reimbursement for these items at this time."
Case ID 14275813691
Anyone can help.
Thank You
YYZ1 FBA shipment lost and same response even after proof
Hello,
My FBA shipment was delivered on August 29th and shipment took forever to checked in.
I called before and seller support confirmed that they have received shipment but taking longer time to checked in.
After 3 months the shipment closed and i created another case to know the status. I have provided all the proof of delivery including picture of box sitting in amazon warehouse when deliver and seller support only sending same email like below after multiple resposne.
"Thank you for your response. Amazon has no evidence the units were received by our fulfilment centre and will not issue a reimbursement for these items at this time."
Case ID 14275813691
Anyone can help.
Thank You
1 reply
Lucre_Amzn
Hello @HAPPYVIBS_002,
I understand you sent a shipment to an FC but it was never delivered, I understand your frustration this represents for you.
To help you further in this, I escalated this to a specialist team who will be investigating your situation and reaching out to you via a case as soon as they reach a resolution.
I wish you success figuring this out and selling on Amazon!
Happy holidays and happy new year :)
