Account Suspension and No Response from Performance Team - Seeking Advice
Hi Friends,
I need your help and advice regarding a frustrating situation I'm facing with my Amazon seller account. Here's the gist:
1. Received copyright claims for 7 ASINs, resulting in account suspension.
2. Sent DMCA notice to Amazon's legal team.
3. After 12 business days, notice was received to restore the 7 ASINs, indicating no copyright violation.
4. Submitted appeal to the Account Health team.
5. It has been over a month with no response from the Performance Team.
6. Contacted Account Health teams, Sales Partner Support, and Seller Help Amazon on X to no avail.
I'm extremely disappointed and seeking advice from this community. Have any of you experienced something similar? How did you resolve it? Any tips or suggestions would be greatly appreciated.
Account Suspension and No Response from Performance Team - Seeking Advice
Hi Friends,
I need your help and advice regarding a frustrating situation I'm facing with my Amazon seller account. Here's the gist:
1. Received copyright claims for 7 ASINs, resulting in account suspension.
2. Sent DMCA notice to Amazon's legal team.
3. After 12 business days, notice was received to restore the 7 ASINs, indicating no copyright violation.
4. Submitted appeal to the Account Health team.
5. It has been over a month with no response from the Performance Team.
6. Contacted Account Health teams, Sales Partner Support, and Seller Help Amazon on X to no avail.
I'm extremely disappointed and seeking advice from this community. Have any of you experienced something similar? How did you resolve it? Any tips or suggestions would be greatly appreciated.
1 reply
Atlas_Amazon
Hello @Seller_QO6mdgXKuaZvg
Thank you for the information provided regarding the issues that have occurred on your account. I understand that our team had concerns over copyright and you have submitted DMCA counter-notices. You mention that the notices were accepted, but no action has been taken, have you attempted to open a case with the information indicating the issue has been resolved?
When exactly did you submit the information for the current appeal that is pending? To confirm, have you received a response on this as of yet? Would you be able to share the other messaging you have received during this situation? We will require more information regarding this situation to be able to better assist your situation.
Best,
Atlas
