A to Z HELP
Dear Sir/Madam,
Our customer requested to return the product they purchased, claiming that it was "different," and we accepted this return request. In order to process the refund, we needed the product to be returned to us. The product is currently in transit and is on its way to us. Once the product arrives, the refund will be issued to the customer immediately. The customer's A to Z claim is unjustified, as the return process was already accepted, and we are simply waiting for the product to reach us. Despite the fact that a refund will be processed as soon as the product is received, the decision in favor of the customer in the A to Z claim creates an unfair situation. Therefore, we kindly request a re-evaluation of the A to Z decision and ask that this unjust claim be removed from our account health. Thank you for your attention to this matter, and we look forward to your prompt response.
Sincerely,
Order ID:701-3569485-7654630
A to Z HELP
Dear Sir/Madam,
Our customer requested to return the product they purchased, claiming that it was "different," and we accepted this return request. In order to process the refund, we needed the product to be returned to us. The product is currently in transit and is on its way to us. Once the product arrives, the refund will be issued to the customer immediately. The customer's A to Z claim is unjustified, as the return process was already accepted, and we are simply waiting for the product to reach us. Despite the fact that a refund will be processed as soon as the product is received, the decision in favor of the customer in the A to Z claim creates an unfair situation. Therefore, we kindly request a re-evaluation of the A to Z decision and ask that this unjust claim be removed from our account health. Thank you for your attention to this matter, and we look forward to your prompt response.
Sincerely,
Order ID:701-3569485-7654630
2 replies
Seller_UfwmtqsaEt9rY
Perhaps this checklist will help. Please review my post here:
sellercentral.amazon.ca/seller-forums/discussions/t/92fc32ca-e0a3-4c48-abb3-34d64388ed64?postId=92fc32ca-e0a3-4c48-abb3-34d64388ed64
Let me know if it does.
Christine_Amazon
Hello @Seller_NdjFKalywUXIM
This is Christine from Amazon Forums.
I would like to inform that the claim was granted in favor of the buyer due to the lack of authorization to the return request.
In order to avoid this situation, the need to always authorize the return request
In Seller Central, select Orders > Manage Returns or go to Manage Returns.
Go to the Pending Actions tab; and search by "Pending Authorization" or to authorize a single return request, select the request you want to review.
You will be prompted to either use the Return Merchandise Authorization (RMA) number generated by Amazon or enter a custom RMA number of your own.
When you approve a buyer's return request, you will have the option to use either an Amazon generated unpaid return label, or upload your own custom prepaid return label. For more information, go to Upload a prepaid return label.
Christine.
