When will amazon stop shipping raw products without packaging?
I am certain we are not the only seller that has regular returns of products that Amazon determines "ships in original packaging". While it makes sense on a lot of items, some products simply make zero sense to slap a label on and ship to the customer.
This isn't something we can stop - but as a seller, there should be an interface for us as sellers to understand prep procedures necessary if it is a product that qualifies to ship in its original packaging.
Imagine receiving a box of collectible sports cards with a label slapped on them and shipped UPS/USPS by amazon. Product damage is almost guaranteed. Collectible toys - labels slapped on the original packaging. We could avoid this and Amazon could avoid unnecessary returns if the prep procedures would inform us that it is a product that ships in original packaging.
When will amazon stop shipping raw products without packaging?
I am certain we are not the only seller that has regular returns of products that Amazon determines "ships in original packaging". While it makes sense on a lot of items, some products simply make zero sense to slap a label on and ship to the customer.
This isn't something we can stop - but as a seller, there should be an interface for us as sellers to understand prep procedures necessary if it is a product that qualifies to ship in its original packaging.
Imagine receiving a box of collectible sports cards with a label slapped on them and shipped UPS/USPS by amazon. Product damage is almost guaranteed. Collectible toys - labels slapped on the original packaging. We could avoid this and Amazon could avoid unnecessary returns if the prep procedures would inform us that it is a product that ships in original packaging.
14 replies
Seller_f4a7xAPCCSMqD
You should be able to unenroll your products from the program here.
Seller_4zBzdtgCyS9EI
every time I read one of these, I remember that CLEAR bag of dried squid that came with the shipping label slapped on it...............
Seller_LTfMipOMiK6uP
We had the same problem. We reached out to Amazon asking them to not just slap a label on our products because customers receive damaged products. It was clearly visible that the products were packed in a retail box, not a shipping box. What ended up happening was that Seller support said they are going to look into it and while they were doing that they took down our listings for a week costing us thousands of dollars. After the review was completed they told us that the percentage of returns is too low for them to ship the products in extra boxes. However, not every customer returned the product, many just left a negative feedback. We ended up having custom boxes created and ship our products in those pre-packed to Amazon. We spend thousands on those every month. But at least the boxes look nice now and customers get the product in good condition most of the time. We get a lot less negative reviews now. We ended up increasing our prices by a dollar or two to make up for the extra expenses. Don't expect Amazon to change anything. The problem also is that it is up to the person packing the order. Since Amazon hires many seasonal workers that are just working temporarily, many just don't care how the item arrives. The only way to avoid this is to ship it well packed to Amazon.
Seller_fES06yRlGgMc4
I understand your plight but it's not going to change. You can expect it to get worse during the holiday crunch.
Think of it as dumping your merchandise in a brainless, heartless vending machine. There is no one there to even consider thinking about and caring about you, your customer, or the product. You have to imagine the worst case scenario (roughest handling) for each item, and pack/protect it accordingly. Paying them to label your product doesn't include giving it more care.
Nobody likes this "it's too bad - get used to it or get out" advice, but it's reality for an Amazon seller.
Seller_fES06yRlGgMc4
It would be the only point at which someone might be near enough to your product to notice the need for better protection. They pickers/shippers are too rushed to worry about the condition of what they handle.
Seller_5JS6zqESnLJug
Probably one of the reasons the Amazon return line is so long at Kohls all the time.
Seller_9e0aMxU4qS2gx
Sucks when I order from amazon a special gift for someone for Christmas and it has a Huge amazon sticker on the front of the packaging. the value has just been diminished as the packaging is sometime so beautiful and a big part of the gift, then finding goo gone to remove it and just making a big mess.. remember Amazon Santa never puts stickers on anything ...
Seller_9MdSmMvZ83jn0
you are responsible for ensuring items are packaged correctly. Start putting all of your items in a box with protective dunnage.
Your other option is to have Amazon do the prep. Bagging or bubble wrap and labeling if its fragile.
Seller_FcJ62CpbWSlbK
That was the nail in the coffin for fba for us.
Decorative holiday boxes, packed in bubble wrap with DO NOT SEPARATE stickers on the bubble wrap were mailed to the fulfillment center.
A picture from a 1 feedback and instantly refunded fba item showing no bubble wrap and a shipping sticker slapped on the front of the holiday gift box of items.
We immediately pulled the rest, but by the time they got back to us (all banged up -no more bubble wrap), the season was well over.
That added to returns of not our original items led to our discontinuing fba.
Bryce_Amazon
Hey there @Seller_2UkjhY9D9b6bj,
Are your units enrolled in the Ships in Product Packaging (SIPP) program? It sounds like maybe, based on the above quote. If so, you can request to decertify your units by contacting Amazon Selling Partner Support. Amazon will review your decertification request within three business days and send a confirmation email that your request is approved.
Let me know if that's not the case!
- Bryce