Suppressed Listings missing department and color
Can a moderator look in to this issue?
I've been facing an issue where most of my listings have been suppressed since June due to missing department and color information. However, this information was already included in the product details when the listings were created months ago. I've opened multiple cases and have been assured that the listings were safe-listed and that the issue would be resolved within 24-48 hours. Unfortunately, two months later, the problem persists. Despite Amazon repeatedly advising me to upload an inventory file, after numerous attempts, this solution still hasn't worked.
Suppressed Listings missing department and color
Can a moderator look in to this issue?
I've been facing an issue where most of my listings have been suppressed since June due to missing department and color information. However, this information was already included in the product details when the listings were created months ago. I've opened multiple cases and have been assured that the listings were safe-listed and that the issue would be resolved within 24-48 hours. Unfortunately, two months later, the problem persists. Despite Amazon repeatedly advising me to upload an inventory file, after numerous attempts, this solution still hasn't worked.
7 replies
Glenn_Amazon
Hi there @Seller_sNem3LmrPMQoB,
I'm sorry you are having this issue with your products missing information. In order to assist can you please provide your most recent Seller Support case on this issue so I can investigate and see what options exist? There are a lot of reasons your updates might not go through so I will need to review to determine what is the best path. Thank you for your understanding.
-Glenn
