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Seller_6AgGy6BBFHp0z

Regarding country specific image upload.

Hello,

We're struggling to upload different images to our connected marketplaces in Japan and the US. Whenever we change one, it automatically changes the other. We tried uploading country-specific images, but that didn't work.

I have tried individual image upload on both the marketplaces, I have done it through individual marketplace feedfile as well.

I've reached out to customer support multiple times, but the responses have been inconsistent or just basic suggestions we've already tried. If anyone has any ideas, we'd really appreciate the help.

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Seller_6AgGy6BBFHp0z

Regarding country specific image upload.

Hello,

We're struggling to upload different images to our connected marketplaces in Japan and the US. Whenever we change one, it automatically changes the other. We tried uploading country-specific images, but that didn't work.

I have tried individual image upload on both the marketplaces, I have done it through individual marketplace feedfile as well.

I've reached out to customer support multiple times, but the responses have been inconsistent or just basic suggestions we've already tried. If anyone has any ideas, we'd really appreciate the help.

10
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Reply
4 replies
user profile
Seller_unvDAQ1xP5Sq5
In reply to: Seller_6AgGy6BBFHp0z’s post

We have the same exact same issue. Selling from the USA and sharing the same listing to Canada.

We uploaded the country specific to canada images. unlike other products, in our case it is mandatory to have those country specific images for compliance reasons.

whenever we change our images IN canada, the listing in the USA changes to those photos as well.

and yes, amazon support is very inconsistent on what is going on and nobody has helped us. going three months now. any help is greatly appreciated.

00
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Roberto_Amazon
In reply to: Seller_6AgGy6BBFHp0z’s post

Hello @Seller_6AgGy6BBFHp0z

This is Roberto. I am curious to understand more about this issue as I saw it in a separate thread from @Seller_unvDAQ1xP5Sq5

If you have already contacted Seller Support, I'd love the opportunity to further research this issue. Please share the Case IDs.

@Seller_unvDAQ1xP5Sq5 @Seller_6AgGy6BBFHp0z Feel free to share the Cases IDs as well in this post, so I can centralize my efforts here.

Regards,

Roberto_Amazon

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Seller_6AgGy6BBFHp0z

Regarding country specific image upload.

Hello,

We're struggling to upload different images to our connected marketplaces in Japan and the US. Whenever we change one, it automatically changes the other. We tried uploading country-specific images, but that didn't work.

I have tried individual image upload on both the marketplaces, I have done it through individual marketplace feedfile as well.

I've reached out to customer support multiple times, but the responses have been inconsistent or just basic suggestions we've already tried. If anyone has any ideas, we'd really appreciate the help.

47 views
4 replies
10
Reply
user profile
Seller_6AgGy6BBFHp0z

Regarding country specific image upload.

Hello,

We're struggling to upload different images to our connected marketplaces in Japan and the US. Whenever we change one, it automatically changes the other. We tried uploading country-specific images, but that didn't work.

I have tried individual image upload on both the marketplaces, I have done it through individual marketplace feedfile as well.

I've reached out to customer support multiple times, but the responses have been inconsistent or just basic suggestions we've already tried. If anyone has any ideas, we'd really appreciate the help.

10
47 views
4 replies
Reply
user profile

Regarding country specific image upload.

by Seller_6AgGy6BBFHp0z

Hello,

We're struggling to upload different images to our connected marketplaces in Japan and the US. Whenever we change one, it automatically changes the other. We tried uploading country-specific images, but that didn't work.

I have tried individual image upload on both the marketplaces, I have done it through individual marketplace feedfile as well.

I've reached out to customer support multiple times, but the responses have been inconsistent or just basic suggestions we've already tried. If anyone has any ideas, we'd really appreciate the help.

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Seller_unvDAQ1xP5Sq5
In reply to: Seller_6AgGy6BBFHp0z’s post

We have the same exact same issue. Selling from the USA and sharing the same listing to Canada.

We uploaded the country specific to canada images. unlike other products, in our case it is mandatory to have those country specific images for compliance reasons.

whenever we change our images IN canada, the listing in the USA changes to those photos as well.

and yes, amazon support is very inconsistent on what is going on and nobody has helped us. going three months now. any help is greatly appreciated.

00
user profile
Roberto_Amazon
In reply to: Seller_6AgGy6BBFHp0z’s post

Hello @Seller_6AgGy6BBFHp0z

This is Roberto. I am curious to understand more about this issue as I saw it in a separate thread from @Seller_unvDAQ1xP5Sq5

If you have already contacted Seller Support, I'd love the opportunity to further research this issue. Please share the Case IDs.

@Seller_unvDAQ1xP5Sq5 @Seller_6AgGy6BBFHp0z Feel free to share the Cases IDs as well in this post, so I can centralize my efforts here.

Regards,

Roberto_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_unvDAQ1xP5Sq5
In reply to: Seller_6AgGy6BBFHp0z’s post

We have the same exact same issue. Selling from the USA and sharing the same listing to Canada.

We uploaded the country specific to canada images. unlike other products, in our case it is mandatory to have those country specific images for compliance reasons.

whenever we change our images IN canada, the listing in the USA changes to those photos as well.

and yes, amazon support is very inconsistent on what is going on and nobody has helped us. going three months now. any help is greatly appreciated.

00
user profile
Seller_unvDAQ1xP5Sq5
In reply to: Seller_6AgGy6BBFHp0z’s post

We have the same exact same issue. Selling from the USA and sharing the same listing to Canada.

We uploaded the country specific to canada images. unlike other products, in our case it is mandatory to have those country specific images for compliance reasons.

whenever we change our images IN canada, the listing in the USA changes to those photos as well.

and yes, amazon support is very inconsistent on what is going on and nobody has helped us. going three months now. any help is greatly appreciated.

00
Reply
user profile
Roberto_Amazon
In reply to: Seller_6AgGy6BBFHp0z’s post

Hello @Seller_6AgGy6BBFHp0z

This is Roberto. I am curious to understand more about this issue as I saw it in a separate thread from @Seller_unvDAQ1xP5Sq5

If you have already contacted Seller Support, I'd love the opportunity to further research this issue. Please share the Case IDs.

@Seller_unvDAQ1xP5Sq5 @Seller_6AgGy6BBFHp0z Feel free to share the Cases IDs as well in this post, so I can centralize my efforts here.

Regards,

Roberto_Amazon

00
user profile
Roberto_Amazon
In reply to: Seller_6AgGy6BBFHp0z’s post

Hello @Seller_6AgGy6BBFHp0z

This is Roberto. I am curious to understand more about this issue as I saw it in a separate thread from @Seller_unvDAQ1xP5Sq5

If you have already contacted Seller Support, I'd love the opportunity to further research this issue. Please share the Case IDs.

@Seller_unvDAQ1xP5Sq5 @Seller_6AgGy6BBFHp0z Feel free to share the Cases IDs as well in this post, so I can centralize my efforts here.

Regards,

Roberto_Amazon

00
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