I have had such an awful seller support experience. My listings have one issue or the other due to system error. FBA Fulfillment is Amazon’s responsibility. They are not living up to their commitment and being absolutely ridiculous. I had requested my case being escalated to the leadership team but apparently it seems like the case rarely ever makes it there. Is there an escalation process I can use. The continuous issues with my listings are significantly impacting my business. Despite mentioning this for the last few weeks, the only reply I keep getting is your account is inactive but the account is active, several suggestions to relief the product again and now the customer review issue where clearly Amazon failed to fulfill the customer’s order properly and the customer left a review. I keep telling them to respond to the customer and send the missing items, moreover take responsibility for their actions but they keep blaming me for this. Why are we paying for the professional FBA services when we cannot get Amazon to fulfill the orders properly and support us when we need them.

It is becoming a nightmare. Most of my time is spent dealing with the issues rather than focus on selling my product due to consistent issues. This is very disturbing, frustrating and mentally draining.

Can the leadership team please take a note of this and contact asap. My business has been significantly impacted and despite my continuous efforts to get the issues resolved, I consistently run into road blocks.

Also, a significant number of my inventory is missing. It’s been a few weeks since the case was open but to date there is no resolution. Your support staff keep providing ridiculous solutions and close the ticket without even confirming with me.