Deactivated Account
Title: Account Deactivated - Section 3 Policy Violation (Supplier Chain Documentation)
I'm seeking guidance and support regarding my deactivated Amazon seller account. The reason cited was a Section 3 policy violation
tThe affcted ASIN: BOCTC1LQST, BOC676237, B0DY6V8PB3
ON ASIN BOCTC1LQST utilized the manufacturer's UPC was utilized, but the listing incorrectly attributed the manufacturer to another seller.
ASIN BOC676237 was listed as a bundle generic offer since 2023, with no sales offer. I have listed 10 different colours of nail polish in the offer, including top coat and base coat.
The B0DY6V8PB3 I am not sure why it was flagged,
Since deactivation, I have deleted all the ASINS in question, I took full responsibility for this issue
I've submitted a Plan of Action (POA) outlining:
1. Root cause of the issue
2. Steps taken to resolve
3. Preventive measures for future compliance
These ASINS were all listed in the USA marketplace; as such, I've requested consideration for the reinstatement of my Canadian marketplace account.
But all I keep getting are these generic messages, kindly assist me as I am at a lost
Ian P
Deactivated Account
Title: Account Deactivated - Section 3 Policy Violation (Supplier Chain Documentation)
I'm seeking guidance and support regarding my deactivated Amazon seller account. The reason cited was a Section 3 policy violation
tThe affcted ASIN: BOCTC1LQST, BOC676237, B0DY6V8PB3
ON ASIN BOCTC1LQST utilized the manufacturer's UPC was utilized, but the listing incorrectly attributed the manufacturer to another seller.
ASIN BOC676237 was listed as a bundle generic offer since 2023, with no sales offer. I have listed 10 different colours of nail polish in the offer, including top coat and base coat.
The B0DY6V8PB3 I am not sure why it was flagged,
Since deactivation, I have deleted all the ASINS in question, I took full responsibility for this issue
I've submitted a Plan of Action (POA) outlining:
1. Root cause of the issue
2. Steps taken to resolve
3. Preventive measures for future compliance
These ASINS were all listed in the USA marketplace; as such, I've requested consideration for the reinstatement of my Canadian marketplace account.
But all I keep getting are these generic messages, kindly assist me as I am at a lost
Ian P
4 replies
Christine_Amazon
Hello @Seller_fyoaVKVEyoj5r
Christine here from Amazon Forums.
I do see that the team in charge tried to contact you less than an hour ago and left you a voicemail with the information you need.
I do highly recommend you to submit the documents they are requesting one more time and allow them to contact you so they can work with you in this process.
Also is important to be on top of the performance notifications on your account as they may contact you through there.
Christine.
