Problem with your Seller Account..
Problem with your Seller Account
You’re currently unable to add or edit listings because either the credit card on file is invalid or the credit card is in the process of validating, which could take up to 24 hours. Please ensure that you have a valid credit card uploaded in Account Settings.
Problem with your Seller Account..
Problem with your Seller Account
You’re currently unable to add or edit listings because either the credit card on file is invalid or the credit card is in the process of validating, which could take up to 24 hours. Please ensure that you have a valid credit card uploaded in Account Settings.
4 replies
Seller_Hi7wbO2Kbo6bl
This message means you need to supply a credit card. Not a debit card -- must be credit. Even if Amazon was able to charge the fees to that card. It must be a credit card or you cannot use the selling account.
Seller_nRFmxiQg4EGrw
So do you have a valid CREDIT card on file? As in, NOT a DEBIT card?
If so, is there available balance? Is the expiration date coming up anytime soon?
Have you waited 24 hours after updating it?
Seller_OvL8C4BJWiuS9
What's your question? You need a valid credit card, which means, not a debit card.
Micah_Amazon
Hello @Seller_6SAJSM3dBEzml,
Thank you for reaching out. I wanted to check in and see if you have any additional questions regarding your account an credit cards. Looks like other sellers on your thread have provided correct information. Update your credit card information with the below instructions.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Note: Only the primary account owner can make changes related to payment information.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Please let me know if you have any concerns or still need assistance.
Cheers,
Micah