Now They're Charging TRIPLE the Shipping Rate
Take a look at what you are being charged for shipping on returns now. I sell many small items, for which shipping costs $4. On recent returns I am being charged $12 and more. This is in addition to the charge for the buyers' use of oversized packaging.
It is bad enough that 95% + of the returns for "defect" or "inaccurate description" have nothing wrong with them.
Between the never ending charges, the corrupted listings, the lying and stealing from so many buyers, the near impossibility of creating new listings, the horrible customer service, and the suppressed listings that they won't let you fix, I have so little hope left for this platform.
Now They're Charging TRIPLE the Shipping Rate
Take a look at what you are being charged for shipping on returns now. I sell many small items, for which shipping costs $4. On recent returns I am being charged $12 and more. This is in addition to the charge for the buyers' use of oversized packaging.
It is bad enough that 95% + of the returns for "defect" or "inaccurate description" have nothing wrong with them.
Between the never ending charges, the corrupted listings, the lying and stealing from so many buyers, the near impossibility of creating new listings, the horrible customer service, and the suppressed listings that they won't let you fix, I have so little hope left for this platform.
19 replies
Seller_f4a7xAPCCSMqD
The weight and dimensions that Amazon uses to create the return shipping label is the package weight and dimensions that are on the listing, so make sure to double-check that is correct.
SEAmod
Hi @Seller_fES06yRlGgMc4,
Sorry to hear about your tripled shipping rate on a returned order. @Seller_f4a7xAPCCSMqDhad good advice. If you review the weight and dimensions on the product detail page and open a case to have it corrected, and you are unsuccessful, please feel free to return to this thread and ask for help from the Community Management team.
Susan
Seller_fES06yRlGgMc4
This is nothing but a cash grab from Amazon. Not only has the shipping rate tripled, but they are charging for it for discretionary returns where the customer states "bought by mistake".
Seller_gFSJLVmU5mzZV
Yes I have noticed the same
Examples:
Shipping to the customer through Amazon shipping cost us $4.20
Return shipping we were charged $12.01
Shipping to the customer through Amazon shipping cost us $5.52
Return shipping we were charged $12.01
Shipping to the customer through Amazon shipping cost us $4.20
Return shipping we were charged $12.01
Shipping to the customer through Amazon shipping cost us $5.17
Return shipping we were charged $12.01
Shipping 2 items to the customer through Amazon shipping cost us $8.52
The customer returned 1 of 2 items and we were charged $12.53 for the return label
KJ_Amazon
Hello @Seller_gFSJLVmU5mzZV @Seller_fES06yRlGgMc4 and all other sellers asking about recent changes to how prepaid return shipping labels are issued.
Our team is continuing to investigate these changes. I am working with that partner team and will share information here with sellers when it becomes available.
