A-to-Z claim due to Canada Post strike
Hi Mod,
We had an A-to-Z claim due to Canada Post strike, order ID 702-7690026-8963457.
We shipped the order on time, but the package was delivered late due to strike.
Amazon granted the claim and count the claim against our ODR.
Amazon denied our appeal.
We would like to ask mods to help us to remove this claim from the ODR.
Thank you
@Ricardo_Amazon
A-to-Z claim due to Canada Post strike
Hi Mod,
We had an A-to-Z claim due to Canada Post strike, order ID 702-7690026-8963457.
We shipped the order on time, but the package was delivered late due to strike.
Amazon granted the claim and count the claim against our ODR.
Amazon denied our appeal.
We would like to ask mods to help us to remove this claim from the ODR.
Thank you
@Ricardo_Amazon
18 replies
Jurgen_Amazon
Hello @Seller_adTxaa79QM905,
Thank you for contacting Amazon Forums.
I have escalated this. I will keep you posted as soon as I have an answer.
Jurgen
Seller_kUfLOnYNs9swB
@Ricardo_Amazon
The product has been delivered.
Order ID: 702-6724285-9234628
Dear Amazon Support,
We would like to provide clarification regarding the ongoing issue with the customer's order. According to the tracking information, the product has been DELIVERED to the customer. However, the customer has filed an A-to-Z claim, and a full refund has already been processed.
As a result, the customer will have received both the product and the refunded amount. This puts our store in a difficult position, and we would like to highlight that this issue occurred beyond our control. We kindly request your assistance in informing the customer about the delivery of the product and ensuring they return the item.
Furthermore, this situation has negatively impacted our store's performance metrics. We kindly ask that you reverse the ODR (Order Defect Rate) penalty, as we have taken every possible step to support the customer. Please note that we are committed to providing the best possible service and continually strive to prevent such issues in the future.
Thank you for your understanding and support in resolving this matter.
Seller_MsCEZiCbwLa0y
Subject: Request for Review of A-to-Z Claims Impact
@Ricardo_Amazon
Dear Amazon Support Team,
I am reaching out regarding the following A-to-Z claims, which were filed during the Canada Post strike and have impacted my order defect rate (ODR):
• Order ID: 701-6856996-9349040
• Order ID: 701-5043985-9625069 (Case ID: 16982355621)
• Order ID: 701-5266227-3865048 (Case ID: 16982293451)
• Order ID: 702-6258536-5651411 (Case ID: 16943197311)
• Order ID: 702-8820591-5964220
• Order ID: 701-4662295-8524236 (Case ID: 16939235981)
• Order ID: 702-8274742-3759402
• Order ID: 701-2638563-7456200 (Case ID: 16934358131)
These claims were initiated due to delivery delays caused by the Canada Post strike, which were beyond my control. In most cases, the customers have confirmed receipt of their orders and expressed satisfaction, acknowledging that filing an A-to-Z claim was a mistake.
Some of these claims are marked as transferred, but others remain unresolved. I kindly request your review to ensure these claims do not negatively impact my account health or ODR, as the issues have been addressed and resolved with customers.
Thank you for your understanding and assistance.
Seller_ThI40ijZSu5J0
Good day, @Daryl_Amazon@Jurgen_Amazon@Ricardo_Amazon@Christine_Amazon
Since Canada Post was on strike, the products reached the customers late, so the customers requested A to Z. Below, I am sharing the order IDs and tracking information that reached the customers late because Canada Post was on strike. Could you please remove these A to Z requests from my account health at least? Please help. Best regards
Orders sent via FedEx were normally sent via Canada Post but since Canada Post was on strike, they were sent via FedEx a second time but arrived late to customers.
Order number: 702-5505676-1521013
Carrier: Canada Post
Tracking number: 7324588144662613
Order number: 702-8817128-7945860
Carrier: Canada Post
Tracking number: 7321315725564898
Order number: 702-2879611-5005063
Carrier: Canada Post
Tracking number: 7321315725385639
Seller_caallP7mKW3KW
I think amazon operation in canada without proper policy and systems in place ,
They are testing the sellers and creating the path on the money of seller .what a unreliable company culture I did provided all the tracking ids on the calims —
I asked the buyer to either return the product or make payment. The buyer confirmed via messages that they received the product and even agreed to keep it, but now they refuse to pay. The product's value is 90 CAD, and I have multiple buyers who purchased two or more units and are now requesting them for free.I reached out to customer support, but they keep forwarding the case to the A-to-Z team, and the A-to-Z team is providing the same response.
Order ID: 702-7114182-4073863
Order ID: 702-5441653-8653022
Order ID: 702-5758637-6228219
Order ID: 701-4557378-3049016
Order ID: 701-5884124-4738630
Order ID: 702-3462191-6169807
Order ID: 702-0212430-6006630
Order ID: 701-1382351-1100248
Order ID: 701-2468010-7843463
quoted belowHello,We have reviewed the buyer’s claim and the information you provided for order .Although we understand your position, we stand by our decision.Thank you.-AmazonNow what I should be doing
Seller_2QqdJvNAvNYBl
https://sellercentral.amazon.com/seller-forums/profile/e5daf7bb-1f54-36dc-977b-589a990c78d1
We had an A-to-Z claims
order ID 702-7000988-3326608
proof of delivery : pepgtrack.com/EPG010971301222920
order ID 701-5894673-1937855
proof of delivery : According to our system the package was transferred to e-Post Global (STEXUS00010067611CA00L1S6T95) to ship this package into Canada. Then the package was transferred to a local carrier UniUni (SPRCA00001338371) to complete the delivery. Based in their tracking system, the package was delivered on 01/10/25 at 13:49. See attached Proof of delivery.
order ID 701-0565541-6137005
Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Tracking Number 1Z1X6725FC02154227 Weight 14.00 LBS Service UPS® Worldwide Economy DDP Shipped / Billed On 10/31/2024 Delivered On 11/12/2024 2:11 P.M. Delivered To Blairmore, CA Alternate Tracking Number(s) 1Z0A94R06780735166
****We shipped the order on time,the package was delivered. Amazon granted the claim and count the claim against our ODR. Amazon denied our appeal. We would like to ask mods to help us to remove this claim from the ODR and ı want orders money back.Thank you
