Unfair A-TO-Z cliam for 702-9515592-8999415
The customer contacted us to tell us that she had not received the package.Order#: 702-9515592-8999415, tracking number: YT2505321272088296, carrier: Yunexpress. Destination country tracking number: 6022325616402.
We quickly replied and provided the delivery information and proof of signature, please find all the attached files, but the customer never replied to us and applied a A-to-z claim straight away, Amazon granted the A-to-z and charged us MX$5,600. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. For the consignee name and address, you can find in the case NO. 17414605111. The products are a big deal. MX$5,600 not a low-value, it is really high, MX$5,600 is important for our company. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MX$5,600 can be refunded to the seller. Thank you.
@Joey_Amazon
Unfair A-TO-Z cliam for 702-9515592-8999415
The customer contacted us to tell us that she had not received the package.Order#: 702-9515592-8999415, tracking number: YT2505321272088296, carrier: Yunexpress. Destination country tracking number: 6022325616402.
We quickly replied and provided the delivery information and proof of signature, please find all the attached files, but the customer never replied to us and applied a A-to-z claim straight away, Amazon granted the A-to-z and charged us MX$5,600. This is not fair, the delivery information and proof of signature can prove that the customer had received the parcel, otherwise there will be no signature on the waybill. For the consignee name and address, you can find in the case NO. 17414605111. The products are a big deal. MX$5,600 not a low-value, it is really high, MX$5,600 is important for our company. It is not fair to sellers and hope Amazon will re-check everything. We hope that Amazon can give the seller justice. Hope the MX$5,600 can be refunded to the seller. Thank you.
@Joey_Amazon
1 reply
Danny_Amazon
Hello @Seller_jybbZPTN0jdNL- thank you for posting about this claim experience, and I am sorry to hear about the potential delivery issues with this order.
Since this is focused on an Amazon Mexico order, you would need to create a post on the Mexico side of the forums if any support is still needed. You can access this by selecting the flag dropdown from the top right of your forums view and selecting the Mexico flag. Posting in that region will allow the team there to review and respond with region specific policy and insight.
Thank you again for posting,
Danny
