How to Change Returns from 30-days to 7-days
Hello, I am a new seller and wanted to know how to change the default return window from 30-days to 7-days for unused items. I sell cosmetics so any opened or used items cannot be returned. How can I make these changes? My return policy clearly states this but for some reason it does not show up. Instead the Amazon return policy is stated. Please help.
How to Change Returns from 30-days to 7-days
Hello, I am a new seller and wanted to know how to change the default return window from 30-days to 7-days for unused items. I sell cosmetics so any opened or used items cannot be returned. How can I make these changes? My return policy clearly states this but for some reason it does not show up. Instead the Amazon return policy is stated. Please help.
3 replies
Hazel_Amazon
Hello,
Thank you for reaching out and giving us visibility of your concern! There's no way to change the default return window from 30-days to 7-days.
"Most items bought on Amazon.com, including those that are seller-fulfilled, can be returned within 30 days of the Estimated Delivery Date. However, the timing may vary based on the product category in accordance to Amazon’s Return policies. To determine if a product has a longer return timeline, go Returns Policy. Following authorization of a return request, the buyer has 15 days after the return window closes, allowing for transit time for a buyer to return an item."
The exceptions for the return window of 30 days can be found here.
Hope this helps!
Best regards,
Hazel
